Factory Service

[abar57]

Ronnie Lamb is the new Customer Service Manager and is beginning a
campaign to increase the amount of upgrade work being done on Birds in
Customer Service. He has ask me to let everyone know that they are
ready to do upgrades from something as simple as re-covering a sofa to
a complete overhaul of the interiors. Of course we always offer general
maintenance service. We have been doing a lot of upgrades to A/V
systems to prepare for the new digital format that begins in
February,including new TV's,satellite receiver's and sound systems. You
may call Ronnie Lamb or Kenny Rodgers at (478) 825-0330 to set up
appointments

[matthewettinger]

--- In WanderlodgeForum@yahoogroups.com, "abar57"
wrote:
>
> Ronnie Lamb is the new Customer Service Manager and is beginning a
> campaign to increase the amount of upgrade work being done on Birds
in
> Customer Service. He has ask me to let everyone know that they are
> ready to do upgrades from something as simple as re-covering a
sofa to
> a complete overhaul of the interiors. Of course we always offer
general
> maintenance service. We have been doing a lot of upgrades to A/V
> systems to prepare for the new digital format that begins in
> February,including new TV's,satellite receiver's and sound systems.
You
> may call Ronnie Lamb or Kenny Rodgers at (478) 825-0330 to set up
> appointments
>



As an addendum to this: I called BB in Riverside, California to get
some repairs done on my 1979 Wanderlodge NO DICE. They told me they
do not work on Wanderlodge Coaches. Now what do I do?????????????????

Matthew
SoCal, 79 FC35 CB

[Curt Sprenger]

--- In WanderlodgeForum@yahoogroups.com, "matthewettinger"
<msecoolcal@...> wrote:
>
> --- In WanderlodgeForum@yahoogroups.com, "abar57"
> wrote:
> >
> > Ronnie Lamb is the new Customer Service Manager and is beginning a
> > campaign to increase the amount of upgrade work being done on Birds
> in
> > Customer Service. He has ask me to let everyone know that they are
> > ready to do upgrades from something as simple as re-covering a
> sofa to
> > a complete overhaul of the interiors. Of course we always offer
> general
> > maintenance service. We have been doing a lot of upgrades to A/V
> > systems to prepare for the new digital format that begins in
> > February,including new TV's,satellite receiver's and sound systems.
> You
> > may call Ronnie Lamb or Kenny Rodgers at (478) 825-0330 to set up
> > appointments
> >
>
>
>
> As an addendum to this: I called BB in Riverside, California to get
> some repairs done on my 1979 Wanderlodge NO DICE. They told me they
> do not work on Wanderlodge Coaches. Now what do I do?????????????????
>
> Matthew
> SoCal, 79 FC35 CB
>
WOW! That has not been my experience. Are you sure you called the
right phone number?

[matthewettinger]

--- In WanderlodgeForum@yahoogroups.com, "abar57"
wrote:
>
> Ronnie Lamb is the new Customer Service Manager and is beginning a
> campaign to increase the amount of upgrade work being done on Birds
in
> Customer Service. He has ask me to let everyone know that they are
> ready to do upgrades from something as simple as re-covering a
sofa to
> a complete overhaul of the interiors. Of course we always offer
general
> maintenance service. We have been doing a lot of upgrades to A/V
> systems to prepare for the new digital format that begins in
> February,including new TV's,satellite receiver's and sound systems.
You
> may call Ronnie Lamb or Kenny Rodgers at (478) 825-0330 to set up
> appointments
>


Scratch the addendum!!! The BB Riverside facility Service Manager
called me to tell me that the lady that answered the phone had no
idea what she was talking about. He said that he followed up with an
email to her to straighten her out. The bottom line is that they do
indeed work on early coaches and would be more then happy to attend
to my service needs and repairs. Good news indeed. Sorry gang for any
upset.

Matthew
79 FC 35 SB
in SoCal

[Pete Masterson]

That's odd ... I had my coach gone over quite thoroughly last May at
CCW/BB Riverside. They did good work and their technicians were quite
experienced with RVs (but less, so with WLs) -- but they were leaning
fast. You must have talked to the wrong person. If you called a Blue
Bird school bus distributor, then they do not service Wanderlodges.
But Complete Coach Works, the owners of Wanderlodge, set up an
exclusinve Wanderlodge service center right at the entrance to their
Riverside Facility.
Complete Coach Works
1863 Service Court
Riverside, Ca. 92507

Telephone : (800) 300-3751
or (951) 684-9585
FAX : (951) 684-2088

Ask to speak to the Wanderlodge service department, and they should
put you right through.

A to Z Bus is the California Blue Bird School Bus distributor. They
have locations in Colton and Sacramento. I know that the Sacramento
location serviced my coach for the Previous Owner (as I have the
receipts to prove it) and I've gotten some parts from them (that also
work on the school busses).

Pete Masterson
'95 Blue Bird Wanderlodge WBDA 42
aeonix1@...
On the road at Williams, AZ



On Dec 2, 2008, at 9:06 AM, matthewettinger wrote:
> <snip>
>
> As an addendum to this: I called BB in Riverside, California to get
> some repairs done on my 1979 Wanderlodge NO DICE. They told me they
> do not work on Wanderlodge Coaches. Now what do I do?????????????????
>
> Matthew
> SoCal, 79 FC35 CB
>

[Chris Fogleman]

Hello, BB family just to let you all know CCW is working on all BB so please bring your BB down to CCW for all your service needs. Have a great Holiday Season

Chris E. Fogleman

Complete Coach Works

Alternative Fuel Sales Manager

Cell: (951) 836-6520

www.thelegacyreturns.com

"cfogleman@completecoach.com"

"cfogleman@bluebirdcoachworks.com"

---

From: WanderlodgeForum@yahoogroups.com [mailto:WanderlodgeForum@yahoogroups.com] On Behalf Of Curt Sprenger
Sent: Tuesday, December 02, 2008 8:11 PM
To: WanderlodgeForum@yahoogroups.com
Subject: [WanderlodgeForum] Re: Factory Service

--- In "WanderlodgeForum%40yahoogroups.com", "matthewettinger"
<msecoolcal@<WBR>...> wrote:
>
> --- In "WanderlodgeForum%40yahoogroups.com", "abar57"
> wrote:
> >
> > Ronnie Lamb is the new Customer Service Manager and is beginning a
> > campaign to increase the amount of upgrade work being done on Birds
> in
> > Customer Service. He has ask me to let everyone know that they are
> > ready to do upgrades from something as simple as re-covering a
> sofa to
> > a complete overhaul of the interiors. Of course we always offer
> general
> > maintenance service. We have been doing a lot of upgrades to A/V
> > systems to prepare for the new digital format that begins in
> > February,including new TV's,satellite receiver's and sound systems.
> You
> > may call Ronnie Lamb or Kenny Rodgers at (478) 825-0330 to set up
> > appointments
> >
>
>
>
> As an addendum to this: I called BB in Riverside, California to get
> some repairs done on my 1979 Wanderlodge NO DICE. They told me they
> do not work on Wanderlodge Coaches. Now what do I do?????????????????
>
> Matthew
> SoCal, 79 FC35 CB
>
WOW! That has not been my experience. Are you sure you called the
right phone number?

[Bob Lawrence]

Hi Chris,
Thanks for the update.
What is the service hourly rate there?
Bob Lawrence
84 PT36
Stonewall, Texas

> Hello, BB family just to let you all know CCW is working on all BB
so please
> bring your BB down to CCW for all your service needs. Have a
great
> Holiday Season
>
> Chris E. Fogleman
>
> Complete Coach Works
>
> Alternative Fuel Sales Manager
>
> Cell: (951) 836-6520
>
> http://www.thelegacyreturns.com <http://www.thelegacyreturns.com/>
>
> cfogleman@...
>
> cfogleman@...
>
>
>
>
> _____
>
> From: WanderlodgeForum@yahoogroups.com
> [mailto:WanderlodgeForum@yahoogroups.com] On Behalf Of Curt Sprenger
> Sent: Tuesday, December 02, 2008 8:11 PM
> To: WanderlodgeForum@yahoogroups.com
> Subject: [WanderlodgeForum] Re: Factory Service
>
>
>
> --- In WanderlodgeForum@
> yahoogroups.com, "matthewettinger"
> <msecoolcal@> wrote:
> >
> > --- In WanderlodgeForum@ 40yahoogroups.com>
> yahoogroups.com, "abar57"
> > wrote:
> > >
> > > Ronnie Lamb is the new Customer Service Manager and is
beginning a
> > > campaign to increase the amount of upgrade work being done on
Birds
> > in
> > > Customer Service. He has ask me to let everyone know that they
are
> > > ready to do upgrades from something as simple as re-covering a
> > sofa to
> > > a complete overhaul of the interiors. Of course we always offer
> > general
> > > maintenance service. We have been doing a lot of upgrades to
A/V
> > > systems to prepare for the new digital format that begins in
> > > February,including new TV's,satellite receiver's and sound
systems.
> > You
> > > may call Ronnie Lamb or Kenny Rodgers at (478) 825-0330 to set
up
> > > appointments
> > >
> >
> >
> >
> > As an addendum to this: I called BB in Riverside, California to
get
> > some repairs done on my 1979 Wanderlodge NO DICE. They told me
they
> > do not work on Wanderlodge Coaches. Now what do I
do?????????????????
> >
> > Matthew
> > SoCal, 79 FC35 CB
> >
> WOW! That has not been my experience. Are you sure you called the
> right phone number?
>

[Wallace Craig]

Chris, what is an "alternative fuel manager"? Wallace Craig 95 WLWB 42 Azle, Texas --- On Thu, 12/4/08, Chris Fogleman wrote: From: Chris Fogleman Subject: RE: [WanderlodgeForum] Re: Factory Service To: WanderlodgeForum@yahoogroups.com Date: Thursday, December 4, 2008, 6:52 PM Hello, BB family just to let you all know CCW is working on all BB so please bring your BB down to CCW for all your service needs. Have a great Holiday Season Chris E. Fogleman Complete Coach Works Alternative Fuel Sales Manager Cell: (951) 836-6520 www.thelegacyreturns.com "cfogleman@completecoach.com" "cfogleman@bluebirdcoachworks.com" From: WanderlodgeForum@yahoogroups.com [mailto:WanderlodgeForum@yahoogroups.com] On Behalf Of Curt Sprenger Sent: Tuesday, December 02, 2008 8:11 PM To: WanderlodgeForum@yahoogroups.com Subject: [WanderlodgeForum] Re: Factory Service --- In "WanderlodgeForum%40yahoogroups.com", "matthewettinger" <msecoolcal@ ...> wrote: > > --- In "WanderlodgeForum%40yahoogroups.com", "abar57" > wrote: > > > > Ronnie Lamb is the new Customer Service Manager and is beginning a > > campaign to increase the amount of upgrade work being done on Birds > in > > Customer Service. He has ask me to let everyone know that they are > > ready to do upgrades from something as simple as re-covering a > sofa to > > a complete overhaul of the interiors. Of course we always offer > general > > maintenance service. We have been doing a lot of upgrades to A/V > > systems to prepare for the new digital format that begins in > > February,including new TV's,satellite receiver's and sound systems. > You > > may call Ronnie Lamb or Kenny Rodgers at (478) 825-0330 to set up > > appointments > > > > > > As an addendum to this: I called BB in Riverside, California to get > some repairs done on my 1979 Wanderlodge NO DICE. They told me they > do not work on Wanderlodge Coaches. Now what do I do?????????? ??????? > > Matthew > SoCal, 79 FC35 CB > WOW! That has not been my experience. Are you sure you called the right phone number?

[rogerwwebb@...]

I have been giving this subject some thought and have concluded that it may be more cost effective dealing with CCW, in particular the Fort Valley facility, than having work done elsewhere.

IMO and estimation hourly rates are not too different across the country, especially if you are dealing with larger, more established facilities. What CCW/Fort Valley theoretically offers is more efficiency. They are much more likely to know a Bird than any place else, have technical resources and parts that are not readily available elsewhere.

Other shops often have to consult with BB, or take diagnostic time to identify problems or even fix relatively simple issues (e.g., 'how does this thing come apart?'). All the whilechargingyou the hourly rate.

Although I live far from either facility, I have thought about the benefits of integrating a stop at Fort Valley or even planning a trip to take advantage of some preventive maintenance.

One of my desires is to have every hose changed out on myBird. Although I have not had any huge issues,most are 18 years old and I know some time, some where, one is going to go when I least need the hassle. The thought of going to a local shop and asking them to change out all the hoses and critical lines scares me a LOT, as they'd have to do a lot of work just to figure out how many and where they are at. And I'd always wonder if they used the right replacement, or if they got them all.

Just my opinion - FWIW

Roger Webb

91 WL

Cedar Rapids, IA - snow on the ground, Bird in the warm barn

In a message dated 12/5/2008 9:40:55 A.M. Central Standard Time, cfogleman@... writes:

Bob, CCW labor rate is $90.00 dollars a hour,

---

From: WanderlodgeForum@yahoogroups.com [mailto:WanderlodgeForum@yahoogroups.com] On Behalf Of Bob Lawrence
Sent: Thursday, December 04, 2008 5:02 PM
To: WanderlodgeForum@yahoogroups.com
Subject: [WanderlodgeForum] Re: Factory Service

Hi Chris,
Thanks for the update.
What is the service hourly rate there?
Bob Lawrence
84 PT36
Stonewall, Texas

> Hello, BB family just to let you all know CCW is working on all BB
so please
> bring your BB down to CCW for all your service needs. Have a
great
> Holiday Season
>
> Chris E. Fogleman
>
> Complete Coach Works
>
> Alternative Fuel Sales Manager
>
> Cell: (951) 836-6520
>
> http://www.thelegacyreturns.com <http://www.thelegacyreturns.com/>
>
> cfogleman@...
>
> cfogleman@...
>
>
>
>
> _____
>
> From: "WanderlodgeForum%40yahoogroups.com"
> [mailto:"WanderlodgeForum%40yahoogroups.com"] On Behalf Of Curt Sprenger
> Sent: Tuesday, December 02, 2008 8:11 PM
> To: "WanderlodgeForum%40yahoogroups.com"
> Subject: [WanderlodgeForum] Re: Factory Service
>
>
>
> --- In WanderlodgeForum@ Forum%40yahoogroups.com>
> yahoogroups.com, "matthewettinger"
> <msecoolcal@<WBR>> wrote:
> >
> > --- In WanderlodgeForum@ Forum%
40yahoogroups.com>
> yahoogroups.com, "abar57"
> > wrote:
> > >
> > > Ronnie Lamb is the new Customer Service Manager and is
beginning a
> > > campaign to increase the amount of upgrade work being done on
Birds
> > in
> > > Customer Service. He has ask me to let everyone know that they
are
> > > ready to do upgrades from something as simple as re-covering a
> > sofa to
> > > a complete overhaul of the interiors. Of course we always offer
> > general
> > > maintenance service. We have been doing a lot of upgrades to
A/V
> > > systems to prepare for the new digital format that begins in
> > > February,including new TV's,satellite receiver's and sound
systems.
> > You
> > > may call Ronnie Lamb or Kenny Rodgers at (478) 825-0330 to set
up
> > > appointments
> > >
> >
> >
> >
> > As an addendum to this: I called BB in Riverside, California to
get
> > some repairs done on my 1979 Wanderlodge NO DICE. They told me
they
> > do not work on Wanderlodge Coaches. Now what do I
do?????????????????
> >
> > Matthew
> > SoCal, 79 FC35 CB
> >
> WOW! That has not been my experience. Are you sure you called the
> right phone number?
>

---

Make your life easier with all your friends, email, and favorite sites in one place. Try it now.

[Chris Fogleman]

Bob, CCW labor rate is $90.00 dollars a hour,

---

From: WanderlodgeForum@yahoogroups.com [mailto:WanderlodgeForum@yahoogroups.com] On Behalf Of Bob Lawrence
Sent: Thursday, December 04, 2008 5:02 PM
To: WanderlodgeForum@yahoogroups.com
Subject: [WanderlodgeForum] Re: Factory Service

Hi Chris,
Thanks for the update.
What is the service hourly rate there?
Bob Lawrence
84 PT36
Stonewall, Texas

> Hello, BB family just to let you all know CCW is working on all BB
so please
> bring your BB down to CCW for all your service needs. Have a
great
> Holiday Season
>
> Chris E. Fogleman
>
> Complete Coach Works
>
> Alternative Fuel Sales Manager
>
> Cell: (951) 836-6520
>
> http://www.thelegacyreturns.com <http://www.thelegacyreturns.com/>
>
> cfogleman@...
>
> cfogleman@...
>
>
>
>
> _____
>
> From: "WanderlodgeForum%40yahoogroups.com"
> [mailto:"WanderlodgeForum%40yahoogroups.com"] On Behalf Of Curt Sprenger
> Sent: Tuesday, December 02, 2008 8:11 PM
> To: "WanderlodgeForum%40yahoogroups.com"
> Subject: [WanderlodgeForum] Re: Factory Service
>
>
>
> --- In WanderlodgeForum@ Forum%40yahoogroups.com>
> yahoogroups.com, "matthewettinger"
> <msecoolcal@<WBR>> wrote:
> >
> > --- In WanderlodgeForum@ Forum%
40yahoogroups.com>
> yahoogroups.com, "abar57"
> > wrote:
> > >
> > > Ronnie Lamb is the new Customer Service Manager and is
beginning a
> > > campaign to increase the amount of upgrade work being done on
Birds
> > in
> > > Customer Service. He has ask me to let everyone know that they
are
> > > ready to do upgrades from something as simple as re-covering a
> > sofa to
> > > a complete overhaul of the interiors. Of course we always offer
> > general
> > > maintenance service. We have been doing a lot of upgrades to
A/V
> > > systems to prepare for the new digital format that begins in
> > > February,including new TV's,satellite receiver's and sound
systems.
> > You
> > > may call Ronnie Lamb or Kenny Rodgers at (478) 825-0330 to set
up
> > > appointments
> > >
> >
> >
> >
> > As an addendum to this: I called BB in Riverside, California to
get
> > some repairs done on my 1979 Wanderlodge NO DICE. They told me
they
> > do not work on Wanderlodge Coaches. Now what do I
do?????????????????
> >
> > Matthew
> > SoCal, 79 FC35 CB
> >
> WOW! That has not been my experience. Are you sure you called the
> right phone number?
>