General Motors announces 5 year / 100,000 mile powertrain warranty 0 deductable

[Gregory OConnor]

Got 30 years in the business as a paying customer basically since I
got a licensee to drive. Dealers are dealers their stereotype
reputation proceeds them. They only act different on the golf
course. Give me a 'closed minded - poor attitude - know it all' with
all the honesty their stereotype has proven to have any day.
The end

Gregory O'Connor
94ptRomolandCa--- In WanderlodgeForum@yahoogroups.com, "Jay Darst"
wrote:
>
> Got 26 years in this business, basically my working lifetime.
>
> Seen alot of business owners come and go. Poor attitudes, closed
> minds and "know it all" attiudes. Gets the best of 'em.
>
> This thread is about the announcement made by GM regarding the
> extension of their warranty. Has nothing to do with your opinion of
> dealers.
>
> Many of our Wanderlodge family drive GM vehicles or are considering
> GM vehicles. This information is directed to them.
>
> The End
>
> JDarst
>
> --- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
> <MHOHNSTEIN@> wrote:
> >
> > Hey man, I've been in service work all my life. Some of my
> closest friends are in dealership service departments.
> > There is little you can tell me about the reality of things, I'm
> not a consumer. If you pay flat rate, that is a problem for the
> tech making a decision to put in just a little more effort, or to
> care just a little more. All he gets paid for is to beat the clock,
> not to give a $%*#, and you pencil users know it. My hourly guys
> can stay on the bench and not have to worry about fighting with the
> service writer for their time. You know what I'm talking about, if
> not maybe you need to spend a little time on the shop floor.
> > For the record, my shop does heavy duty drive train work and
> dealerships cannot compete with our pricing. We don't do any of
> the "general automotive" repair that most of the after market
relies
> on.
> > Most dealerships seem to have one or two golden boys who get the
> cream and the rest of the crew gets handled.
> > It's a system that is fraught with political BS for techs and
> creates adversarial conditions on the shop floor. That's the way
it
> is up here, maybe your "superstore" is a little more enlightened
but
> I have my doubts. Just keeping up with the service bulletins for
> all the various makes must be a daunting task. All I know is we
are
> at 80 and hour and most of the dealers are at 85 or 90.
> > The extended warrantee has been used before, hell is wasn't that
> long ago Mopar had 7years/70k, boy did we get a lot of mini vans
> coming in with 75k miles and sorry owners.
> > Change the oils and filters per recommendation and don't let the
> kids drive the thing and most cars last pretty good.
> > MH
> > ----- Original Message -----
> > From: Jay Darst
> > To: WanderlodgeForum@yahoogroups.com
> > Sent: Thursday, September 07, 2006 6:50 AM
> > Subject: [WanderlodgeForum] Re: General Motors announces 5
> year / 100,000 mile powertrain warranty 0 deductable
> >
> >
> > Mike,
> >
> > Things are either different in your area than mine or they have
> > changed drastically.
> >
> > Warranty work represents only 25% of my fixed operations, down
> from
> > 75%. We have increased our total service business over the past
> ten
> > years, 200%, so part of the reduction in warranty would be from
> an
> > increase in customers volunteering to come into my store, which
> > exponentially increases the overall service business.
> >
> > My techs don't "slave" against the clock. They are paid on flat
> > rate, which is a commission basis. A good tech will make more
> money
> > than a not so good tech. Good meaning experienced and trained.
> It
> > also protects the consumer as the tech is not paid by the hour
> to
> > fix a problem they didn't get right the first time. They fix
> come-
> > backs at no cost to the customer or the company.
> >
> > As far as Fords, agrees. They have their fair share of problems.
> >
> > As far as Dodge vs GM... In the 90's we would have a 65%
Dodge /
> 35%
> > GM warranty mix, with sales being about equal. Now we have 45%
> > Dodge / 55% GM with chrysler products outselling GM products 2
> to 1.
> >
> > Why do you suppose that is? Chrysler-Dodge-Jeep is owned and
> > operated by Daimler, a German company. The same company that
> owns
> > DaimlerBenz(Mercedes Benz) owns DaimlerChrysler.
> >
> > In the OLD days, independant shops appeared to charge less for
> same
> > services that were performed at dealers. Brakes woul;d be 60%
of
> the
> > cost of a dealer installed brake maintenance. Not so anymore.
> >
> > Dealers use a matrix to determine the labor RATE. We charge
less
> > than the local independant shops for this labor procedure, to
> make
> > up for the cost of the far superior brake linings we install.
We
> > gurantee our work and don't need the aggrevation of $15 brake
> pads
> > that squeek, dust terribly and wear out prematurely.
> >
> > Our service customers drive 30 miles and more to continue to
> have
> > their vehicles serviced by my team. Even with a repair facility
> > within a mile of their home. They know what they are getting,
we
> > proved it to them during their warranty period, and they liked
> it.
> >
> > Things have changed, dramatically, for dealers. Offer good
> service
> > at a fair, competetive price, provide service beyond the
> > competition... OR GET OUT OF BUSINESS, which many are doing
> because
> > they just can't shift gears to this mentality.
> >
> > Soap box parked in driveway now...
> >
> > Jay Darst
> > HPR Automotive Superstore
> > Sales and GREAT service
> > 85PT40 Wanderlodge Owner
> > --- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
> > <MHOHNSTEIN@> wrote:
> > >
> > > I remember when the General had 5 year 50k miles in the late
> > 60's. My SS 396 325hp Chevelle got a water pump in Pendleton OR
> for
> > nada back in the day. They even covered the special high
> > performance engines. I suspect it was hard on the bottom line,
> they
> > stopped it in '70 I think. I had rental Hyundai last month in
> > Portland, it was Azura sedan with 9k on the clock. Their top of
> the
> > line piece, good looks, pretty fast, not bad on the handling.
> > > I wonder about the 10 year deal, they better hope that most
> folks
> > lose the car before the end of the term.
> > > On the other hand when trying to turn over the floor plan,
> volume
> > is king, most dealership service departments ain't the kind of
> place
> > that really helps customer relations. That deal where they make
> the
> > techs slave against the clock don't do a lot for encouraging
> good
> > work. We get a fair share of late model work after the owner
> gets
> > tired of the run around especially on them Ford diesel trucks.
> > Fords stock will be much worse if they have to match a serious
> > warrantee program. We don't see much of them GMs, lot's of
> Dodges
> > though.
> > > MH
> > > ----- Original Message -----
> > > From: Jay Darst
> > > To: WanderlodgeForum@yahoogroups.com
> > > Sent: Wednesday, September 06, 2006 12:41 PM
> > > Subject: [WanderlodgeForum] General Motors announces 5 year /
> > 100,000 mile powertrain warranty 0 deductable
> > >
> > >
> > > This is a bit off forum content, but I think its worthy of
> > noting.
> > >
> > > GM announced, about 20 minutes ago, that they now offer a 5
> > year /
> > > 100,000 mile warranty on all 2007 model vehicles.
> > >
> > > This warranty covers all 2007 brands and models, it is across
> > the
> > > board.
> > >
> > > For those of you who purchased a 2007 Yukon or Tahoe when
they
> > first
> > > came out in Jan/Feb this year, you will be receiving a letter
> > > stating that your warranty has been extended.
> > >
> > > If you bought a GM Continous Protection Plan (GMPP), you will
> be
> > > receiving a partial refund for that cost, directly from GM!
> > >
> > > This is very big news for a company that has been
experiencing
> > hard
> > > times (like Bluebird).
> > >
> > > When Hyundai was troubled with questionable quality, they
> > announced
> > > a 10 year / 100,000 warranty and now that is the BEST
> franchise
> > to
> > > have as their sales are very very good.
> > >
> > > Wander if Bluebird, known for their quality, should offer a
> > > powertrain warranty of 10 years / 500,000 miles? hmmmm that
> > might
> > > work :~}!
> > >
> > > Jay Darst, Owner/General Manager
> > > HPR Automotive Superstore
> > > Chrysler-Dodge-Jeep-Buick-Pontiac-GMC
> > > Sullivan, IL
> > > http://www.hprcars.com
> > > OH, and 85PT40
> > >
> > >
> > >
> > >
> > >
> > > [Non-text portions of this message have been removed]
> > >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>