Wanderlodge purchase by Complete Coach Works

[Ryan Wright]

Hi Macy,

Very happy to see you on this list. I want to share a few things with
you, since we now have your attention.

I am a new Bird owner - I've had my '86 PT-40 for just a couple of
months now. I've owned RVs before, but this is my first real coach and
the first that required a significant financial investment. I bought a
Wanderlodge for two key reasons:

1. The quality of construction and general "out-doing" of everything
else on the market. Things like a 300 gallon fuel tank, huge water &
waste tanks, the all steel construction and ability to survive a
rollover were huge selling points.

2. The incredible support of this forum, of other owners and the
positive image in which they portrayed Blue Bird the company.

What does all this mean for you? Quite a bit, actually. Many, many
companies neglect their used customer base. I don't have half a
million dollars for a new LXI and quite frankly, I've no idea if I
ever will, so on the surface customers such as myself might not
represent a lot in terms of income. While we do buy parts, we cost a
lot more money per purchase than the guys buying your new rigs. The
result is customers such as myself are often ignored by the
manufacturer in the name of profits.

To my knowledge, Blue Bird didn't do this. They apparently recognized
things the "who cares about the guys buying our used goods" companies
didn't: When owners such as myself have the support we need to keep
our vehicles on the road, the products get a reputation for lasting,
the used market value stays high and your customer base will stick
with you. All of this translates directly into more new product sales.
Prospective owners know they won't take a beating in the used market
as bad as with other brands. They know they'll get support on the
coach for as long as they own it, not until the company decides it's
"too old" and has moved on to better things. As younger first-timers
such as myself age and build up the ability to afford new, you
automatically inherit sales with little additional effort and build in
customer loyalties that last for generations.

Certainly there are limits to how far you can support a 20 year old
coach, but just being available to listen, answer questions and having
select parts available from time to time is easy and far and above
what most companies would do. With just a small amount of support from
the factory, the community can take care of all the fine print and
everyone wins.

I've heard nothing but good things about your company so I'm sure you
already know all of this. The fact that you're here talking to us puts
you light years above other manufacturers. I am excited about this
transition and am looking forward to your continued success with the
brand, and I hope I did not offend by sharing what was on my mind.

-Ryan
'86 PT-40 8V92
Tri-Cities, WA


On 7/19/07, mneshati2 wrote:
>
> Hi, I am the VP of Sales and Marketing for Complete Coach Works and
> now for the BLUE BIRD Wanderlodge company as well.
>
> I want to thank all of you who have taken the time to reach out to us
> and send your emails of congratulations and well wishes for our
> success.
>
> I want to let you know how excited we are about joining your family
> and being part of the future of the Wanderlodge product and raising
> the level of support, technical assistance to new levels.
>
> Our company philosophy is to listen intently to our customers and
> respond with products and services to meet their needs and wants. We
> want to form a life long friendship and partnership with our owner
> community.
>
> Over the next several months we will be introducing new products,
> attending the FMCA show in Redlands Oregon August 13th and the Rally
> in the Valley in October. I hope many of you attend these shows and
> rallies and give me the opportunity and privelage of meeting you and
> sharing our mututal enthusiasim for the Wanderlodge with each other.
>
> We are committed to the Wanderlodge and to moving this fantasitc
> product to the number one position in the market, and most
> importantly we are committed to you, our owners and loyal friends, we
> want to hear what you have to say and work with you to make our
> Wanderlodge product the best in world.
>
> my email is macy@... and my cell is 951 836 6525 and I
> will always have time for you. I look forward to hearing from you!
> THANKS again to all of you for your past, current and future support!
> Macy