Dometic Frig Quit

[davidkerryedwards]

If you go to rv.net and the tech issues forum, you will find a sticky with a
thread about 72
pages long on the Dometic recall. I posted recently about problems I had once
the recall
work was done. From what I've gathered from that thread, if you complain
enough,
Dometic will replace your cooling unit but there is a long wait for parts.

Kerry
82 FC 35
Denver

--- In WanderlodgeForum@yahoogroups.com, "Jay Darst" wrote:
>
> My Dometic frig crapped out this weekend. The boiler tube
> cracked and the yellow stuff(refrigerant, in this case ammonia) came
> out.
>
> The yellow stuff was at the base of the chimney. Called Dometic,
> their electronic answerer asked for the model and serial number from
> my unit. I input the data requested, the electronic advisor said that
> my Frig was part of a national recall. It then transferred me to a
> human who asked again for my Model number and then Serial number.
> That person indicated that model number was part of the recall, but
> not my serial number.
>
> Since my frig was manufactured during the dates subject to the
> recall, I decided to call Dometic back and try it again. This time,
> the human said my model number AND serial number were not part of the
> recall. Still not the answer I was looking for.
>
> Called a third time. the electronic advisor again, indicated that my
> model and serial numbers were part of the recall, the human that I
> was transferred to confirmed that my unit was part of the recall. Now
> I got the answer I was looking for!
>
> So took the Bird to my local RV dealer to have the cooling unit
> replaced under the recall.
>
> Welp.... They called and talked to tech assistance and customer
> service. Neither would approve the replacement under the recall. The
> repair is about $700.
>
> Camping World installed this brand new Frig on August 01, 2003 at a
> cost of about $1,300. So, original purchase price of $1,300 plus the
> repair of $750, I am in this DOMETIC frig for about $500 a year.
>
> This is definitely my last Dometic product.
>
> If there is anyone else that has a Dometic Classic RM-2820 that was
> manufactured between and including 1998 and 2003, and the boiler tube
> cracked allowing the release of the refrigerant(Ammonia in this case,
> which shows up as a yellow substance)please contact me off forum at
> jdarst at HPRCars dot com.
>
> The recall is not encompassing the problem coolers completely. My
> frig has the EXAT same problem as those involved in the recall, yet
> Dometic is indictaing that it is not part of the recall and therefore
> not taking care of it. I am not recognized as being a tight-wad, so
> if I were remotely responsible for this repair, I wouldn't be a
> complaining here.
>
> It takes only 10 Complainants to form a class action.
>
> It is my intend to get them to repair or replace the shoddy unsafe
> crap they were sending out.
>
> Thanks
> Jay Darst
> 85PT40
> 1996 Prevost Country Coach 45XL FOR SALE
> Springfield/Sullivan, IL
>