RIV Report?
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10-29-2008, 07:10
Post: #46
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RIV Report?
To Everyone in the Forum,
Unfortunately I am at the Nascar races and have no access to email. I came home for something and saw the response to my posts from Mr. Neshati. I respectfully request that I be given just one chance to respond to what Mr. Neshati said about me because he got a chance to respond about what I said about him and I am glad he did. I will need a few days to gather my "FACTS" to back up everything I have said which all of it I stand behind 100%. I have everything documented and can back up what I have said. You have heard nothing but Mr. Neshati's side. No other M380 owner has stepped up yet to tell their story but I will. I request to do one more post then you will never hear from me again if you like. I also want to say right now that I have expressed to other people but now to you Mr. Neshati and to the CEO of CCW my condolences for the loss of his brother. That is very sad. I also wish you the very best with your health problems and hope that you can turn that around as soon as possible. I will post my response as soon as I can, Thanks, Lloyd Chaffin --- In WanderlodgeForum@yahoogroups.com, Macy Neshati wrote: > > I have wrestled with my response for two full days now and I still don't > know where to start. I will for sure start by thanking several people > including Curt Sprenger, Eric Perplies, David Brady, Ernie, and Tom Warner > for their support and to answer a simple question from Jim > Riorden regarding the number of Blue Birds at the 2007 RIV it was 198 not > the 400 that it has grown to by some accounts in the last few days of these > posts. > > Just as importantly, I want to apologize for my failure to attend this years > rally. It was my idea to move it, I thought it would be fun and a change of > pace, and last year at the RIV our informal poll of attendees showed > overwhelming support. However as this year has unfolded we have been > besieged by the worst economic downturn in recent history, a credit crisis, > a further blow as a result of the axle recall that we could not have > anticipated > the death of our CEO's brother and business partner this past April forcing > Dale to become active in two additional business units, and capped off with > my personal health issues. As many of you know I have been battling with > Parkinsons for several years now and this past 90 days my symptoms finally > outran the medications ability to control them, forcing me to spend several > weeks with my doctors experimenting with new drugs and doses and deciding > which side effects I could live with for the relative relief > they provided. Consequently as I was under physicians care at the time I > simply could not make it. Dale has been consumed in dealing with the loss of > his brother, consolidating the companies and dealing with issues I would > normally be responsible for and therefore was covering a pressing business > obligation for me. > > Not wishing to reveal too much of my or Dale's personal struggles I asked > Rick Clayton to simply apologize for our absence and hope that people would > understand that there may be years were circumstances simply won't allow > Dale and or I to attend. However the very vial and personal nature of the > attacks that have ensued over the last few days have compelled me to share > my situation more openly as the last thing I expected to do is to > offend any of you by taking our lack of presence as a lack of interest or > desire to be with you. > > I must take very strong and pointed exception to Mr. Chaffin's attacks first > and foremost on behalf of the company and the hardworking people who have > labored against all odds to succeed in these adverse times, and secondly on > behalf of myself for being called a liar, not just once but several times by > Mr. Chaffin. In over 30 years as a business executive I have never witnessed > this lack of civility. How many of you think it is > acceptable for someone who has a different perspective on a set of > circumstances than you do, to go on a public forum and call you a liar? Has > the internet, emails, blogs and such dehumanized us to the point that we > find it OK to publicly slander and defame people? Does this forum find this > behavior acceptable? > > I will not dignify Mr. Chaffin's allegations and claims of warranty on this > site and in this public arena. I will state emphatically that we have spent > millions of dollars covering warranty claims on units that we felt were > legitimate and there are hundreds of you out there that know this is true as > you have been the beneficiaries of our warranty work. I have dozens and > dozens of emails from customers thanking us for our hard work on > Their behalf and in many cases telling us we fixed the problem when the > previous owners couldn't. > > I do want to address many of the false allegations from several of you that > have appeared over the last few days: That we built all the M380 and LXI's > and profited from them but won't spend the warranty money. > FACT > We did not build a single M380, and only one 450 LXI, and the owners of the > one we built reported to me as recently as a week ago that they love it and > have had great joy from it. However we have poured millions into warranty > coverage on legitimate warranty > > "They knew about the axle problem when they bought the company" > FACT > We did not have any knowledge of the axle problem when we bought the > company, this particular piece of slander is particularly disturbing on many > fronts, but simply put, we aren't stupid, we would never have purchased the > company knowing this, the impact on owner confidence, the costly recall > process, not counting the repair cost, and the delay in coming to market > based on the need to completely redesign and reengineer the unit would have > been more than enough to stop the deal. And we all know where that > Would have left Wanderlodge and you all. Cerberus had stopped all work on > the Wanderlodges, and were ready to shut down the business had we not bought > it. > > Instead, we bought the business, redesigned the product to meet weight > requirements, and went right down the line to fix the historic weak points, > we engineered fixes for leaks, slides were a problem, went back to HWH > slides, inverters were a problem went to two Trace pure sine wave 4000 watt > inverters, house wiring a problem, went to the industry standard spyder > controls, the list goes on and on. > > We were confronted with the front axle problem, forced Blue Bird Body to the > table, got them to file the NHTSA recall and have worked night and day with > owners to get their units as functional as possible. You want to scoff and > belittle the fix? Don't scoff at us, we are doing everything in our power to > fix a problem we didn't and would not have created. > > Many owners are thrilled with their reworked units, they have ample cargo > capacity, better handling due to a lower CG and a quieter less vibrating > generator installation. Are some unhappy, sure, again, not our fault, not > our problem but we have done everything in our power to make things as right > as we can. I truly and honestly don't understand how this issue is turned on > us in anger. > > Now to our future and the Wanderlodge's survival. Roughly 16 months ago when > we bought the company it was widely believed in the industry that the > economy was stable, that the RV industry was continuing to grow and would > through at least 2009. If you don't believe me go look up last years > University of Michigan RV industry economic report, widely held as the bible > for the industry. > > Look were we sit today, two out of the three largest lenders to the RV > industry, Wachovia and GE are out of the business, National RV.... Bankrupt > gone, Weekend Warrior, Bankrupt gone, several other smaller guys, gone... > Fleetwood, stock at .25 cents, delisted from the New York stock exchange, > nearly gone, Monaco, hanging on by a thread, their dealers have no more > floor plan money to buy anymore units, nothing is selling. > > RV sales..down 60% and what is selling is at massive discounts, no one is > making money. Ten Thousand RV's in San Diego, gone, La Mesa, closing and > consolidating stores. > > Why don't we have dealers?? The credit crisis has left them with no floor > plan money. Simply put they can't afford to buy a stock unit. > > So here is the greatest contradiction I have heard yet, "We don't want to > see > CCW fail" > > "But I won't buy a new Blue Bird because what if CCW fails"...... anyone > else > see the flaw here? > > If we don't sell RV's how do we survive? if you want to see us survive, > you need to buy Blue Birds... If you don't buy Blue Birds, you not only > guarantee our demise... You are responsible for it. > > Someone else steps in to criticize us for being late with the 2009 RV for > the > FMCA, and for the poor showing our then dealer made of coaches. > > The axle issue came up and forced us to redesign the RV to provide a product > with respectable cargo capacity on a legal front end. Do you know the work > that goes into that kind of engineering feat? While juggling a recall? What > you should be proud of is that your brand has new owners that refused to > build or ship a product that wasn't engineered or built correctly, even if > it missed the whole show. > > Our company has poured double digit millions into this Brand to keep the > doors open what has that meant to you? So you could get warranty on product > we didn't build and wouldn't have built or shipped as designed, to perform > recall work for defects in design we didn't design on product we didn't > build, to redesign and reengineer a Blue Bird Product to make you and us > proud, we decided to trudge on through the worst economy in recent memory > and a credit crunch like nothing we have ever seen, and we > built a beautiful Premier XL. But Mr. Chaffin goes on and on about where to > get them fixed and blasts us for not having dealers. what if we hadn't > bought the company? No telling how the recall would have gone, who would > have done your warranty. How many of you have benefited from us being here > to fix your units both in Riverside and Fort Valley? To buy parts from us? > Have we had turn over? Sure, people will get scared as a company slows down > and has to right size in this type of economic crisis and some will jump > ship, is that something to go online and blast us for? > > And on a final false assertion by Mr. Chaffin, the 2006 we brought to > Branson would have to be parked by the new owner, not useable. > > FACT > It has had the recall done, is fully functional has outstanding front end > weight numbers and wouldn't have to be parked in anyone's driveway other > than to restock for the next journey. > > I have said enough, maybe too much....we have done all we can, we fixed the > Design problems, enhanced the product with top of the line features, provide > a better ride than any Prevost, build a tougher more rugged chassis than > Prevost or Newell, enhanced our warranty by going to a 12 year chassis, > structure and body warranty and provide better craftsmanship and > construction than a fiberglass Newell. > > The rest is up to you. No company, no matter how well financed, stays in > business if the product isn't selling, not because they run out of cash, it > just isn't good judgment. > > For now, we are tightening our belts and weathering the storm. We have a > beautiful 2009 (RV 02) for sale, Our first 2009, as many saw at Branson is a > 1 1/2 bath that was purchased by George and Vel Kistler. We are so grateful > for their support and loyalty. > > We do understand the importance and the value of a good rally. But given the > unique nature of the economic crisis we are faced with, the almost daily > business failures, and the need to find ways to weather this storm we made > judgment calls as to where to place priorities, we didn't mean to slight > anyone, and we will work hard to return next years rally to its previous > glory. > > But I stand by our decisions this year and ask you > to consider walking a mile in the other guys shoe before lashing out. It is > seldom as simple and as clear cut as it seems looking in. > As always, travel safe > Macy > > > > Macy > Macy Neshati > Vice President, Sales & Marketing > Complete Coach Works & Blue Bird Coachworks > Office: 951-684-9585 Cell: 951-836-6525 Fax: 951-684-9585 > Visit Our Websites: http://www.completecoach.com &http://www.bluebirdcoachworks.com > |
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Messages In This Thread |
RIV Report? - jvredden@... - 10-26-2008, 13:24
RIV Report? - mbulriss - 10-26-2008, 15:53
RIV Report? - Ross - 10-27-2008, 01:17
RIV Report? - g_man1146 - 10-27-2008, 01:50
RIV Report? - bbwlwb88 - 10-27-2008, 02:20
RIV Report? - birdshill123 - 10-27-2008, 03:24
RIV Report? - jim riordan - 10-27-2008, 06:10
RIV Report? - Kurt Horvath - 10-27-2008, 06:56
RIV Report? - jvredden@... - 10-27-2008, 08:47
RIV Report? - erniecarpet@... - 10-27-2008, 08:55
RIV Report? - Lloyd Chaffin - 10-27-2008, 09:51
RIV Report? - birdshill123 - 10-27-2008, 11:42
RIV Report? - Ross - 10-27-2008, 12:11
RIV Report? - Rob Robinson - 10-27-2008, 13:26
RIV Report? - Gregory OConnor - 10-27-2008, 13:58
RIV Report? - Lloyd Chaffin - 10-27-2008, 16:12
RIV Report? - Eric Perplies - 10-27-2008, 16:52
RIV Report? - Curt Sprenger - 10-27-2008, 17:01
RIV Report? - erniecarpet@... - 10-27-2008, 20:42
RIV Report? - Don Bradner - 10-28-2008, 01:47
RIV Report? - David Brady - 10-28-2008, 01:55
RIV Report? - Lloyd Chaffin - 10-28-2008, 02:59
RIV Report? - David Brady - 10-28-2008, 03:24
RIV Report? - Lloyd Chaffin - 10-28-2008, 03:56
RIV Report? - Kurt Horvath - 10-28-2008, 04:09
RIV Report? - John - 10-28-2008, 06:11
RIV Report? - David Brady - 10-28-2008, 06:22
RIV Report? - Rob Robinson - 10-28-2008, 06:45
RIV Report? - David Brady - 10-28-2008, 07:56
RIV Report? - Ross - 10-28-2008, 07:58
RIV Report? - David Brady - 10-28-2008, 08:53
RIV Report? - Gregory OConnor - 10-28-2008, 18:30
RIV Report? - mneshati2 - 10-28-2008, 20:26
RIV Report? - erniecarpet@... - 10-28-2008, 21:02
RIV Report? - Macy Neshati - 10-28-2008, 21:49
RIV Report? - mneshati2 - 10-28-2008, 22:26
RIV Report? - jvredden@... - 10-28-2008, 23:47
RIV Report? - mneshati2 - 10-29-2008, 03:14
RIV Report? - Pete Masterson - 10-29-2008, 03:23
RIV Report? - Glenn Allen - 10-29-2008, 03:35
RIV Report? - Jack & Donna Smith - 10-29-2008, 03:52
RIV Report? - Wallace Craig - 10-29-2008, 04:09
RIV Report? - g_man1146 - 10-29-2008, 04:23
RIV Report? - erniecarpet@... - 10-29-2008, 05:12
RIV Report? - Gregory OConnor - 10-29-2008, 05:50
RIV Report? - Lloyd Chaffin - 10-29-2008 07:10
RIV Report? - jim riordan - 10-29-2008, 09:07
RIV Report? - mbulriss - 10-29-2008, 13:08
RIV Report? - mbulriss - 10-29-2008, 13:08
RIV Report? - mbulriss - 10-29-2008, 13:15
RIV Report? - jim riordan - 10-29-2008, 16:27
RIV Report? - Curt Sprenger - 10-29-2008, 18:01
RIV Report? - Kurt Horvath - 10-29-2008, 18:41
RIV Report? - Gregory OConnor - 10-30-2008, 00:35
RIV Report? - Curt Sprenger - 10-30-2008, 04:03
RIV Report? - Joyce and Richard Hayden - 10-30-2008, 06:11
RIV Report? - Kurt Horvath - 10-30-2008, 08:36
RIV Report? - Curt Sprenger - 10-30-2008, 08:40
RIV Report? - Macy Neshati - 10-30-2008, 09:47
RIV Report? - Macy Neshati - 10-30-2008, 10:19
RIV Report? - Gregory OConnor - 10-30-2008, 14:28
RIV Report? - Macy Neshati - 10-30-2008, 16:23
RIV Report? - mneshati2 - 10-30-2008, 16:30
RIV Report? - Gregory OConnor - 10-31-2008, 07:28
RIV Report? - jim riordan - 10-31-2008, 12:38
RIV Report? - Stephen Birtles - 10-31-2008, 14:28
RIV Report? - Stephen Birtles - 10-31-2008, 14:32
RIV Report? - Gregory OConnor - 10-31-2008, 20:44
RIV Report? - Stephen Birtles - 11-01-2008, 02:11
RIV Report? - Stephen Birtles - 11-01-2008, 02:13
RIV Report? - david edwards - 11-01-2008, 06:32
RIV Report? - Stephen Birtles - 11-01-2008, 14:09
RIV Report? - 86Bluebird - 11-02-2008, 03:26
RIV Report? - David Brady - 11-02-2008, 03:44
RIV Report? - Tom McCarthy - 11-05-2008, 18:07
RIV Report? - erniecarpet@... - 11-05-2008, 22:32
RIV Report? - John Stiles - 11-06-2008, 00:31
RIV Report? - Ernest Ekberg - 11-06-2008, 00:59
RIV Report? - Kurt Horvath - 11-06-2008, 01:58
RIV Report? - ronmarabito2002 - 11-06-2008, 03:17
RIV Report? - Gregory OConnor - 11-06-2008, 04:53
RIV Report? - Stephen Birtles - 11-06-2008, 05:31
RIV Report? - g_man1146 - 11-06-2008, 07:39
RIV Report? - Ralph L. Fullenwider - 11-06-2008, 08:11
RIV Report? - g_man1146 - 11-06-2008, 08:23
RIV Report? - jim riordan - 11-06-2008, 15:20
RIV Report? - Gregory OConnor - 11-06-2008, 17:50
RIV Report? - Tom McCarthy - 11-08-2008, 11:21
RIV Report? - Tom McCarthy - 11-08-2008, 11:22
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