FMCA /COACH NET ROAD SERVICE

[Wallace Craig]

I emphasize that our experience has been good, they flew FC home twice, but I had to explain their options to them.

Wallace & Faye Craig

95 WLWB 42

Azle, Texas

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From: Ralph
To: Wanderlodge Forum
Sent: Sat, May 29, 2010 10:22:55 AM
Subject: Re: [WanderlodgeForum] Re: FMCA /COACH NET ROAD SERVICE




But I may have read it wrong too, being a layman, some of the fine print escapes me

Safe travels, Ralph & Charolette Fullenwider
'84 FC35 "Ruff Diamond"
Duncan, Oklahoma
Sent via BlackBerry by AT&T

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From: "Ralph"

Date: Sat, 29 May 2010 15:18:52 +0000

To: Wanderlodge Forum

Subject: Re: [WanderlodgeForum] Re: FMCA /COACH NET ROAD SERVICE

Wow!! Good point Wallace. I see that after a tow or road side repair AND it is found to have been a normal maint item, then CN would not cover it. For instance the Coach quit, and after a tow into a shop and all that was found were fuel filters plugged then because it is a maint item not break down. Interesting.

Safe travels, Ralph & Charolette Fullenwider
'84 FC35 "Ruff Diamond"
Duncan, Oklahoma
Sent via BlackBerry by AT&T

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From: Wallace Craig

Date: Sat, 29 May 2010 08:06:26 -0700 (PDT)

To:

Subject: Re: [WanderlodgeForum] Re: FMCA /COACH NET ROAD SERVICE

Don, I don't remember mentioning warranty; I simply caution members to know what they are buying. I have had no problem with C N , but have had to be insistant on occasion. I am not suggesting that the product is bad, just know what you are buying.

Wallace & Faye Craig

95 WLWB 42

Azle, Texas

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From: Don Bradner
To: WanderlodgeForum@yahoogroups.com
Sent: Fri, May 28, 2010 10:35:49 PM
Subject: Re: [WanderlodgeForum] Re: FMCA /COACH NET ROAD SERVICE

It sounds like you are expecting the service to be something like a Warranty?

Otherwise I don't see what the source of the problem would have to do with it. They will either tow you, or pay for a roadside service guy's travel time, and it doesn't really have to do with what the issue is so long as it has left you stranded.

I've used them three tows and one service call over the past 8 years, and whether something was maintenance-caused did not enter the equation. In none of the cases did they cover actual repairs, and I didn't expect it.

The
only issue I had was with the service call - I had to insist on it, since they wanted to tow me, and had to sit through the reading of the rules which basically said that I was burning my once per incident and if I needed towing after the service I was on my own, and I was responsible for the hourly rate of the guy when he got there, one hour minimum. Not a problem, just dispatch him!

On 5/28/2010 at 8:05 PM Wallace Craig wrote:

>Mike, you really have to look at the benefit guide which they will send
>you if you ask. Things that you might think are coveredare not;
>maintenance issues for example (what that mean?) I don't want to
>elaboratetoo much, but if you read the guide you will see what I mean.
>
>Wallace & Faye Craig
>95 WLWB 42
>Azle, Texas




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