Roadside assistance

[Larry]

Hank,
I have Coach-Net through FMCA... On a recent trip from Key West, I was twenty
miles from my storage facility when I had a blow out on a ten year old tire... I
called the ERS number and told them what had happened, they sent out a tire
repair person and changed the tire with a new one that I had to pay for and that
was all I had to pay... So I do not think that it is a problem, unless you are
constantly calling with blown out ten year old tires, then they may refuse to
pay for the service call...
Larry
NYC
84 35FCSB

----- Original Message ----
From: Henry Jay Hannigan
To: WanderlodgeForum@yahoogroups.com
Sent: Saturday, April 7, 2007 10:03:02 AM
Subject: [WanderlodgeForum] Re: Roadside assistance













---Roadside assist...hmmmmmmmm. .....old batteries... .......dry

rotting of tires....... hmmmm.... ...technician makes decision on the

spot at the scene...hmmmmmmmm. ..so lets say old barney has 10yr old

tires and one blows on the road, the technician comes by and

say..."tires too old..dry rotted...sorry. ...hmmmmmmmm. .I know people

with 15 yr old tires on their birds and still going good...samr with

older batteries... ...hmmmmmm. ...like I said in an earlier

mail...the door is wide open, in my opinion for some "technician

subjectivity" and after all "profit" must be a consideration in any

business...I maintain my original opinion that with the "new"

wording, the door is wide open here for "technician abuse." Anybody

had any problems yet??? LOL

Hank Hannigan..chillin in Vegas

90SP36...with new tires and new batteries..



In WanderlodgeForum@ yahoogroups. com, Tom Warner

wrote:

>

> Being suspicious of the coach-net wording in my members brochure

I

> decided to contact coach-net and ask for an explanation. This is

> what I received today.

> tom warner

> vernon center,ny

> 1985 PT 40

>

> Dear Mr. Warner,

> I spoke with the head of our Technical Department, and he

reiterated the

> fact that there are few incidences that are deemed maintenance

issues.

> Those listed in the benefit guide are the most common: As follows:

>

> 1. The use of alternative diesel fuels cause problems, because the

> engine was not designed for the alternative fuels.

>

> 2. Accidentally putting gas in a diesel engine.

>

> 3. Improper draining of the fuel separator. Which should be done

by a

> professional.

>

> 4. Failure to maintain the battery: the life of the battery can

vary

> depending on conditions, but there is an average lifespan of an RV

> Battery, and it should be replaced within a certain period of time

> before problems arise.

>

> 5. Failure to maintain the battery during storage. There are

procedures

> to follow to maintain the battery during storage.

>

> 6. Prolonged periods of non-use. can cause wiring an fuel filter

issues,

> as well as dry rotting of tires.

>

>

> Our RVDA and ASE certified RV technicians are trained to make the

> decision from the members input, but in any case, Coach-Net shall

assist

> you in finding assistance for your vehicle.

>

> Coach-Net is committed to providing excellent customer service

through

> our team of Customer Service Agents and Certified RV Technicians.

We are

> committed to the safety of all our members.

>

> As an owner of a Bluebird Motorhome, I am sure that you are aware

of

> proper maintenance on your vehicle and by maintaining that proper

> maintenance, you can be assured that you would not be confronted

by any

> of those issues. I hope that this has clarified some of your

concerns.

> If I can be of any further assistance, please contact me.

> Sincerely,

>

>

>

>

> Mary Jane Dyda

> Coach-Net ®

> Membership Services

> 877-801-0333

>














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