RIV Report?

[Lloyd Chaffin]

I can't stand it any more. I have to say something and if you don't
want to read a negative post please disreguard this. It is very very
sad to see what is happening to Bluebird. I wanted a Bird for over 15
years and was finally blessed enough to be able to afford one. Now it
appears to me that the coach side of Bluebird is just about gone. If
you compare past years of the RIV to this one in Branson it looks
like to my wife and I that Bluebird wants it to go away. Wasn't RIV
always done by Bluebird to show some apprication to their customers?
If you attended this RIV can you really say it was nice compared to
past years. The last day of the rally there was "NOTHING" planned and
the club house was locked up most nights. Yes, it is always great to
meet with other Bluebirders and be together but a regular rally
hosted by a coach owner was nicer than this years RIV in our opinion.
No management from CCW bothered to show up but they made sure a coach
was there so you could buy one. They even had a LXI 450 there you can
buy and look at it in your drive way because you're not suppose to
drive it. Sure, I want to buy a 1.1 million dollar coach from a
company that looks like it is going out of business, can't service
their coaches and has no parts. Has anybody besides me spent over 10
thousand dollars taking their coach to Fort Valley to have it worked
on because that is the only place that will touch a Bluebird under
warranty in the USA? Bluebird never once offerd to help me out with
any of my expenses or even offer to buy me lunch while we sat
multiple days at the birds nest. Nobody even wants to be a dealer for
a Bluebird now much less do warranty work. Buddy Greg laughed at me
when I called them. My coach sat at Bleakley one time for 6 weeks
because Macy refused to pay them to work on my coach. I have been
calling all day to get a part and I can't even get anybody to answer
the phone. Glen Rodgers is gone now too like eveybody else. I am not
kidding, every single person I have dealt with at Bluebird since the
purchase of our coach is gone the 2nd time I call them. "I'm sorry,
he no longer works here." How many times have I heard that! Anyway, I
have a bunch of issues about how I have been treated by Bluebird and
haven't ever really said much about it. The thing that bothers me the
most is how multiple service managers and Macy himself have just out
right lied to me more times than I can count. I like my coach but
have resigned myself that I am on my own with no support from CCW.
Sorry for the negativity but this is the first time I have ever said
anything on a forum. I really feel sorry for all the LXI 450 owners
who got a letter saying they couldn't even drive their new dream
coach and all the nightmares they have been through. I didn't have it
that bad. You just can't treat people like Macy has treated his
customers and expect them not to have a very sour taste in their
mouth about Bluebird. If GM sent you a letter saying they were going
to have to move the engine on your brand new Suburban to the rear
because the front end was over loaded and not to drive it, would you
want your money back? And don't tell me that CCW didn't know about
these problems when they bought the company. I'm sorry I missed
Bluebird during the 80's and the 90's! I guess most good things come
to an end sooner or later.

Lloyd Chaffin
Haslet Texas
2004 M380