General Motors announces 5 year / 100,000 mile powertrain warranty 0 deductable

[Jay Darst]

This is a bit off forum content, but I think its worthy of noting.

GM announced, about 20 minutes ago, that they now offer a 5 year /
100,000 mile warranty on all 2007 model vehicles.

This warranty covers all 2007 brands and models, it is across the
board.

For those of you who purchased a 2007 Yukon or Tahoe when they first
came out in Jan/Feb this year, you will be receiving a letter
stating that your warranty has been extended.

If you bought a GM Continous Protection Plan (GMPP), you will be
receiving a partial refund for that cost, directly from GM!

This is very big news for a company that has been experiencing hard
times (like Bluebird).

When Hyundai was troubled with questionable quality, they announced
a 10 year / 100,000 warranty and now that is the BEST franchise to
have as their sales are very very good.

Wander if Bluebird, known for their quality, should offer a
powertrain warranty of 10 years / 500,000 miles? hmmmm that might
work :~}!

Jay Darst, Owner/General Manager
HPR Automotive Superstore
Chrysler-Dodge-Jeep-Buick-Pontiac-GMC
Sullivan, IL
http://www.hprcars.com
OH, and 85PT40

[Mike Hohnstein]

I remember when the General had 5 year 50k miles in the late 60's. My SS 396
325hp Chevelle got a water pump in Pendleton OR for nada back in the day. They
even covered the special high performance engines. I suspect it was hard on the
bottom line, they stopped it in '70 I think. I had rental Hyundai last month in
Portland, it was Azura sedan with 9k on the clock. Their top of the line piece,
good looks, pretty fast, not bad on the handling.
I wonder about the 10 year deal, they better hope that most folks lose the car
before the end of the term.
On the other hand when trying to turn over the floor plan, volume is king, most
dealership service departments ain't the kind of place that really helps
customer relations. That deal where they make the techs slave against the clock
don't do a lot for encouraging good work. We get a fair share of late model
work after the owner gets tired of the run around especially on them Ford diesel
trucks. Fords stock will be much worse if they have to match a serious
warrantee program. We don't see much of them GMs, lot's of Dodges though.
MH
----- Original Message -----
From: Jay Darst
To: WanderlodgeForum@yahoogroups.com
Sent: Wednesday, September 06, 2006 12:41 PM
Subject: [WanderlodgeForum] General Motors announces 5 year / 100,000 mile
powertrain warranty 0 deductable


This is a bit off forum content, but I think its worthy of noting.

GM announced, about 20 minutes ago, that they now offer a 5 year /
100,000 mile warranty on all 2007 model vehicles.

This warranty covers all 2007 brands and models, it is across the
board.

For those of you who purchased a 2007 Yukon or Tahoe when they first
came out in Jan/Feb this year, you will be receiving a letter
stating that your warranty has been extended.

If you bought a GM Continous Protection Plan (GMPP), you will be
receiving a partial refund for that cost, directly from GM!

This is very big news for a company that has been experiencing hard
times (like Bluebird).

When Hyundai was troubled with questionable quality, they announced
a 10 year / 100,000 warranty and now that is the BEST franchise to
have as their sales are very very good.

Wander if Bluebird, known for their quality, should offer a
powertrain warranty of 10 years / 500,000 miles? hmmmm that might
work :~}!

Jay Darst, Owner/General Manager
HPR Automotive Superstore
Chrysler-Dodge-Jeep-Buick-Pontiac-GMC
Sullivan, IL
http://www.hprcars.com
OH, and 85PT40





[Non-text portions of this message have been removed]

[Jay Darst]

Mike,

Things are either different in your area than mine or they have
changed drastically.

Warranty work represents only 25% of my fixed operations, down from
75%. We have increased our total service business over the past ten
years, 200%, so part of the reduction in warranty would be from an
increase in customers volunteering to come into my store, which
exponentially increases the overall service business.

My techs don't "slave" against the clock. They are paid on flat
rate, which is a commission basis. A good tech will make more money
than a not so good tech. Good meaning experienced and trained. It
also protects the consumer as the tech is not paid by the hour to
fix a problem they didn't get right the first time. They fix come-
backs at no cost to the customer or the company.

As far as Fords, agrees. They have their fair share of problems.

As far as Dodge vs GM... In the 90's we would have a 65% Dodge / 35%
GM warranty mix, with sales being about equal. Now we have 45%
Dodge / 55% GM with chrysler products outselling GM products 2 to 1.

Why do you suppose that is? Chrysler-Dodge-Jeep is owned and
operated by Daimler, a German company. The same company that owns
DaimlerBenz(Mercedes Benz) owns DaimlerChrysler.

In the OLD days, independant shops appeared to charge less for same
services that were performed at dealers. Brakes woul;d be 60% of the
cost of a dealer installed brake maintenance. Not so anymore.

Dealers use a matrix to determine the labor RATE. We charge less
than the local independant shops for this labor procedure, to make
up for the cost of the far superior brake linings we install. We
gurantee our work and don't need the aggrevation of $15 brake pads
that squeek, dust terribly and wear out prematurely.


Our service customers drive 30 miles and more to continue to have
their vehicles serviced by my team. Even with a repair facility
within a mile of their home. They know what they are getting, we
proved it to them during their warranty period, and they liked it.

Things have changed, dramatically, for dealers. Offer good service
at a fair, competetive price, provide service beyond the
competition... OR GET OUT OF BUSINESS, which many are doing because
they just can't shift gears to this mentality.

Soap box parked in driveway now...

Jay Darst
HPR Automotive Superstore
Sales and GREAT service
85PT40 Wanderlodge Owner
--- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
<MHOHNSTEIN@...> wrote:
>
> I remember when the General had 5 year 50k miles in the late
60's. My SS 396 325hp Chevelle got a water pump in Pendleton OR for
nada back in the day. They even covered the special high
performance engines. I suspect it was hard on the bottom line, they
stopped it in '70 I think. I had rental Hyundai last month in
Portland, it was Azura sedan with 9k on the clock. Their top of the
line piece, good looks, pretty fast, not bad on the handling.
> I wonder about the 10 year deal, they better hope that most folks
lose the car before the end of the term.
> On the other hand when trying to turn over the floor plan, volume
is king, most dealership service departments ain't the kind of place
that really helps customer relations. That deal where they make the
techs slave against the clock don't do a lot for encouraging good
work. We get a fair share of late model work after the owner gets
tired of the run around especially on them Ford diesel trucks.
Fords stock will be much worse if they have to match a serious
warrantee program. We don't see much of them GMs, lot's of Dodges
though.
> MH
> ----- Original Message -----
> From: Jay Darst
> To: WanderlodgeForum@yahoogroups.com
> Sent: Wednesday, September 06, 2006 12:41 PM
> Subject: [WanderlodgeForum] General Motors announces 5 year /
100,000 mile powertrain warranty 0 deductable
>
>
> This is a bit off forum content, but I think its worthy of
noting.
>
> GM announced, about 20 minutes ago, that they now offer a 5
year /
> 100,000 mile warranty on all 2007 model vehicles.
>
> This warranty covers all 2007 brands and models, it is across
the
> board.
>
> For those of you who purchased a 2007 Yukon or Tahoe when they
first
> came out in Jan/Feb this year, you will be receiving a letter
> stating that your warranty has been extended.
>
> If you bought a GM Continous Protection Plan (GMPP), you will be
> receiving a partial refund for that cost, directly from GM!
>
> This is very big news for a company that has been experiencing
hard
> times (like Bluebird).
>
> When Hyundai was troubled with questionable quality, they
announced
> a 10 year / 100,000 warranty and now that is the BEST franchise
to
> have as their sales are very very good.
>
> Wander if Bluebird, known for their quality, should offer a
> powertrain warranty of 10 years / 500,000 miles? hmmmm that
might
> work :~}!
>
> Jay Darst, Owner/General Manager
> HPR Automotive Superstore
> Chrysler-Dodge-Jeep-Buick-Pontiac-GMC
> Sullivan, IL
> http://www.hprcars.com
> OH, and 85PT40
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

[Mike Hohnstein]

Hey man, I've been in service work all my life. Some of my closest friends are
in dealership service departments.
There is little you can tell me about the reality of things, I'm not a consumer.
If you pay flat rate, that is a problem for the tech making a decision to put in
just a little more effort, or to care just a little more. All he gets paid for
is to beat the clock, not to give a $%*#, and you pencil users know it. My
hourly guys can stay on the bench and not have to worry about fighting with the
service writer for their time. You know what I'm talking about, if not maybe
you need to spend a little time on the shop floor.
For the record, my shop does heavy duty drive train work and dealerships cannot
compete with our pricing. We don't do any of the "general automotive" repair
that most of the after market relies on.
Most dealerships seem to have one or two golden boys who get the cream and the
rest of the crew gets handled.
It's a system that is fraught with political BS for techs and creates
adversarial conditions on the shop floor. That's the way it is up here, maybe
your "superstore" is a little more enlightened but I have my doubts. Just
keeping up with the service bulletins for all the various makes must be a
daunting task. All I know is we are at 80 and hour and most of the dealers are
at 85 or 90.
The extended warrantee has been used before, hell is wasn't that long ago Mopar
had 7years/70k, boy did we get a lot of mini vans coming in with 75k miles and
sorry owners.
Change the oils and filters per recommendation and don't let the kids drive the
thing and most cars last pretty good.
MH
----- Original Message -----
From: Jay Darst
To: WanderlodgeForum@yahoogroups.com
Sent: Thursday, September 07, 2006 6:50 AM
Subject: [WanderlodgeForum] Re: General Motors announces 5 year / 100,000 mile
powertrain warranty 0 deductable


Mike,

Things are either different in your area than mine or they have
changed drastically.

Warranty work represents only 25% of my fixed operations, down from
75%. We have increased our total service business over the past ten
years, 200%, so part of the reduction in warranty would be from an
increase in customers volunteering to come into my store, which
exponentially increases the overall service business.

My techs don't "slave" against the clock. They are paid on flat
rate, which is a commission basis. A good tech will make more money
than a not so good tech. Good meaning experienced and trained. It
also protects the consumer as the tech is not paid by the hour to
fix a problem they didn't get right the first time. They fix come-
backs at no cost to the customer or the company.

As far as Fords, agrees. They have their fair share of problems.

As far as Dodge vs GM... In the 90's we would have a 65% Dodge / 35%
GM warranty mix, with sales being about equal. Now we have 45%
Dodge / 55% GM with chrysler products outselling GM products 2 to 1.

Why do you suppose that is? Chrysler-Dodge-Jeep is owned and
operated by Daimler, a German company. The same company that owns
DaimlerBenz(Mercedes Benz) owns DaimlerChrysler.

In the OLD days, independant shops appeared to charge less for same
services that were performed at dealers. Brakes woul;d be 60% of the
cost of a dealer installed brake maintenance. Not so anymore.

Dealers use a matrix to determine the labor RATE. We charge less
than the local independant shops for this labor procedure, to make
up for the cost of the far superior brake linings we install. We
gurantee our work and don't need the aggrevation of $15 brake pads
that squeek, dust terribly and wear out prematurely.

Our service customers drive 30 miles and more to continue to have
their vehicles serviced by my team. Even with a repair facility
within a mile of their home. They know what they are getting, we
proved it to them during their warranty period, and they liked it.

Things have changed, dramatically, for dealers. Offer good service
at a fair, competetive price, provide service beyond the
competition... OR GET OUT OF BUSINESS, which many are doing because
they just can't shift gears to this mentality.

Soap box parked in driveway now...

Jay Darst
HPR Automotive Superstore
Sales and GREAT service
85PT40 Wanderlodge Owner
--- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
<MHOHNSTEIN@...> wrote:
>
> I remember when the General had 5 year 50k miles in the late
60's. My SS 396 325hp Chevelle got a water pump in Pendleton OR for
nada back in the day. They even covered the special high
performance engines. I suspect it was hard on the bottom line, they
stopped it in '70 I think. I had rental Hyundai last month in
Portland, it was Azura sedan with 9k on the clock. Their top of the
line piece, good looks, pretty fast, not bad on the handling.
> I wonder about the 10 year deal, they better hope that most folks
lose the car before the end of the term.
> On the other hand when trying to turn over the floor plan, volume
is king, most dealership service departments ain't the kind of place
that really helps customer relations. That deal where they make the
techs slave against the clock don't do a lot for encouraging good
work. We get a fair share of late model work after the owner gets
tired of the run around especially on them Ford diesel trucks.
Fords stock will be much worse if they have to match a serious
warrantee program. We don't see much of them GMs, lot's of Dodges
though.
> MH
> ----- Original Message -----
> From: Jay Darst
> To: WanderlodgeForum@yahoogroups.com
> Sent: Wednesday, September 06, 2006 12:41 PM
> Subject: [WanderlodgeForum] General Motors announces 5 year /
100,000 mile powertrain warranty 0 deductable
>
>
> This is a bit off forum content, but I think its worthy of
noting.
>
> GM announced, about 20 minutes ago, that they now offer a 5
year /
> 100,000 mile warranty on all 2007 model vehicles.
>
> This warranty covers all 2007 brands and models, it is across
the
> board.
>
> For those of you who purchased a 2007 Yukon or Tahoe when they
first
> came out in Jan/Feb this year, you will be receiving a letter
> stating that your warranty has been extended.
>
> If you bought a GM Continous Protection Plan (GMPP), you will be
> receiving a partial refund for that cost, directly from GM!
>
> This is very big news for a company that has been experiencing
hard
> times (like Bluebird).
>
> When Hyundai was troubled with questionable quality, they
announced
> a 10 year / 100,000 warranty and now that is the BEST franchise
to
> have as their sales are very very good.
>
> Wander if Bluebird, known for their quality, should offer a
> powertrain warranty of 10 years / 500,000 miles? hmmmm that
might
> work :~}!
>
> Jay Darst, Owner/General Manager
> HPR Automotive Superstore
> Chrysler-Dodge-Jeep-Buick-Pontiac-GMC
> Sullivan, IL
> http://www.hprcars.com
> OH, and 85PT40
>
>
>
>
>
> [Non-text portions of this message have been removed]
>





[Non-text portions of this message have been removed]

[Howard O. Truitt]

Mike,
You brought back some very fond memories. I had a 66 Chevelle SS 396 4-speed in
floor. Bought it after returning from Vietnam, wild as hell back then. Hottest
thing on the streets in Thomasville, Ga.. It was very unassuming looking dark
green, black wall tires, stock caps but hot as a firecracker. O sweet youth.
Like to have scared my mother in law to death in it one day ran it up to about
125.
Now I have a hot 475 TA, PT40.
Howard Truitt
Camilla, Ga.
86 PT40

----- Original Message -----
From: Jay Darst
To: WanderlodgeForum@yahoogroups.com
Sent: Thursday, September 07, 2006 7:50 AM
Subject: [WanderlodgeForum] Re: General Motors announces 5 year / 100,000 mile
powertrain warranty 0 deductable


Mike,

Things are either different in your area than mine or they have
changed drastically.

Warranty work represents only 25% of my fixed operations, down from
75%. We have increased our total service business over the past ten
years, 200%, so part of the reduction in warranty would be from an
increase in customers volunteering to come into my store, which
exponentially increases the overall service business.

My techs don't "slave" against the clock. They are paid on flat
rate, which is a commission basis. A good tech will make more money
than a not so good tech. Good meaning experienced and trained. It
also protects the consumer as the tech is not paid by the hour to
fix a problem they didn't get right the first time. They fix come-
backs at no cost to the customer or the company.

As far as Fords, agrees. They have their fair share of problems.

As far as Dodge vs GM... In the 90's we would have a 65% Dodge / 35%
GM warranty mix, with sales being about equal. Now we have 45%
Dodge / 55% GM with chrysler products outselling GM products 2 to 1.

Why do you suppose that is? Chrysler-Dodge-Jeep is owned and
operated by Daimler, a German company. The same company that owns
DaimlerBenz(Mercedes Benz) owns DaimlerChrysler.

In the OLD days, independant shops appeared to charge less for same
services that were performed at dealers. Brakes woul;d be 60% of the
cost of a dealer installed brake maintenance. Not so anymore.

Dealers use a matrix to determine the labor RATE. We charge less
than the local independant shops for this labor procedure, to make
up for the cost of the far superior brake linings we install. We
gurantee our work and don't need the aggrevation of $15 brake pads
that squeek, dust terribly and wear out prematurely.

Our service customers drive 30 miles and more to continue to have
their vehicles serviced by my team. Even with a repair facility
within a mile of their home. They know what they are getting, we
proved it to them during their warranty period, and they liked it.

Things have changed, dramatically, for dealers. Offer good service
at a fair, competetive price, provide service beyond the
competition... OR GET OUT OF BUSINESS, which many are doing because
they just can't shift gears to this mentality.

Soap box parked in driveway now...

Jay Darst
HPR Automotive Superstore
Sales and GREAT service
85PT40 Wanderlodge Owner
--- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
<MHOHNSTEIN@...> wrote:
>
> I remember when the General had 5 year 50k miles in the late
60's. My SS 396 325hp Chevelle got a water pump in Pendleton OR for
nada back in the day. They even covered the special high
performance engines. I suspect it was hard on the bottom line, they
stopped it in '70 I think. I had rental Hyundai last month in
Portland, it was Azura sedan with 9k on the clock. Their top of the
line piece, good looks, pretty fast, not bad on the handling.
> I wonder about the 10 year deal, they better hope that most folks
lose the car before the end of the term.
> On the other hand when trying to turn over the floor plan, volume
is king, most dealership service departments ain't the kind of place
that really helps customer relations. That deal where they make the
techs slave against the clock don't do a lot for encouraging good
work. We get a fair share of late model work after the owner gets
tired of the run around especially on them Ford diesel trucks.
Fords stock will be much worse if they have to match a serious
warrantee program. We don't see much of them GMs, lot's of Dodges
though.
> MH
> ----- Original Message -----
> From: Jay Darst
> To: WanderlodgeForum@yahoogroups.com
> Sent: Wednesday, September 06, 2006 12:41 PM
> Subject: [WanderlodgeForum] General Motors announces 5 year /
100,000 mile powertrain warranty 0 deductable
>
>
> This is a bit off forum content, but I think its worthy of
noting.
>
> GM announced, about 20 minutes ago, that they now offer a 5
year /
> 100,000 mile warranty on all 2007 model vehicles.
>
> This warranty covers all 2007 brands and models, it is across
the
> board.
>
> For those of you who purchased a 2007 Yukon or Tahoe when they
first
> came out in Jan/Feb this year, you will be receiving a letter
> stating that your warranty has been extended.
>
> If you bought a GM Continous Protection Plan (GMPP), you will be
> receiving a partial refund for that cost, directly from GM!
>
> This is very big news for a company that has been experiencing
hard
> times (like Bluebird).
>
> When Hyundai was troubled with questionable quality, they
announced
> a 10 year / 100,000 warranty and now that is the BEST franchise
to
> have as their sales are very very good.
>
> Wander if Bluebird, known for their quality, should offer a
> powertrain warranty of 10 years / 500,000 miles? hmmmm that
might
> work :~}!
>
> Jay Darst, Owner/General Manager
> HPR Automotive Superstore
> Chrysler-Dodge-Jeep-Buick-Pontiac-GMC
> Sullivan, IL
> http://www.hprcars.com
> OH, and 85PT40
>
>
>
>
>
> [Non-text portions of this message have been removed]
>






------------------------------------------------------------------------------


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Checked by AVG Free Edition.
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[Non-text portions of this message have been removed]

[Mike Hohnstein]

Them was the days. It was a little bit more intense in WI, beer drinking age
18, not in Milwaukee County so you had to hit the freeways and byways with them
big V8s and 4 speeds to seek out the Pabst Blue Ribbon BEER. That was before
pot and coke and all that other neat stuff that came later. Used to be some
ugly wrecks coming home from the bar, imagine that.
Thomasville GA, you know Drexel Benton? He works for Georgia Power, used to be
a drag racer, now putters with Harleys. Drexel and Richard Godley from Moultrie
came up here a couple times in January to visit. They were cold.
MH
----- Original Message -----
From: Howard O. Truitt
To: WanderlodgeForum@yahoogroups.com
Sent: Thursday, September 07, 2006 9:12 AM
Subject: Re: [WanderlodgeForum] Re: General Motors announces 5 year / 100,000
mile powertrain warranty 0 deductable


Mike,
You brought back some very fond memories. I had a 66 Chevelle SS 396 4-speed
in floor. Bought it after returning from Vietnam, wild as hell back then.
Hottest thing on the streets in Thomasville, Ga.. It was very unassuming looking
dark green, black wall tires, stock caps but hot as a firecracker. O sweet
youth. Like to have scared my mother in law to death in it one day ran it up to
about 125.
Now I have a hot 475 TA, PT40.
Howard Truitt
Camilla, Ga.
86 PT40

----- Original Message -----
From: Jay Darst
To: WanderlodgeForum@yahoogroups.com
Sent: Thursday, September 07, 2006 7:50 AM
Subject: [WanderlodgeForum] Re: General Motors announces 5 year / 100,000 mile
powertrain warranty 0 deductable

Mike,

Things are either different in your area than mine or they have
changed drastically.

Warranty work represents only 25% of my fixed operations, down from
75%. We have increased our total service business over the past ten
years, 200%, so part of the reduction in warranty would be from an
increase in customers volunteering to come into my store, which
exponentially increases the overall service business.

My techs don't "slave" against the clock. They are paid on flat
rate, which is a commission basis. A good tech will make more money
than a not so good tech. Good meaning experienced and trained. It
also protects the consumer as the tech is not paid by the hour to
fix a problem they didn't get right the first time. They fix come-
backs at no cost to the customer or the company.

As far as Fords, agrees. They have their fair share of problems.

As far as Dodge vs GM... In the 90's we would have a 65% Dodge / 35%
GM warranty mix, with sales being about equal. Now we have 45%
Dodge / 55% GM with chrysler products outselling GM products 2 to 1.

Why do you suppose that is? Chrysler-Dodge-Jeep is owned and
operated by Daimler, a German company. The same company that owns
DaimlerBenz(Mercedes Benz) owns DaimlerChrysler.

In the OLD days, independant shops appeared to charge less for same
services that were performed at dealers. Brakes woul;d be 60% of the
cost of a dealer installed brake maintenance. Not so anymore.

Dealers use a matrix to determine the labor RATE. We charge less
than the local independant shops for this labor procedure, to make
up for the cost of the far superior brake linings we install. We
gurantee our work and don't need the aggrevation of $15 brake pads
that squeek, dust terribly and wear out prematurely.

Our service customers drive 30 miles and more to continue to have
their vehicles serviced by my team. Even with a repair facility
within a mile of their home. They know what they are getting, we
proved it to them during their warranty period, and they liked it.

Things have changed, dramatically, for dealers. Offer good service
at a fair, competetive price, provide service beyond the
competition... OR GET OUT OF BUSINESS, which many are doing because
they just can't shift gears to this mentality.

Soap box parked in driveway now...

Jay Darst
HPR Automotive Superstore
Sales and GREAT service
85PT40 Wanderlodge Owner
--- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
<MHOHNSTEIN@...> wrote:
>
> I remember when the General had 5 year 50k miles in the late
60's. My SS 396 325hp Chevelle got a water pump in Pendleton OR for
nada back in the day. They even covered the special high
performance engines. I suspect it was hard on the bottom line, they
stopped it in '70 I think. I had rental Hyundai last month in
Portland, it was Azura sedan with 9k on the clock. Their top of the
line piece, good looks, pretty fast, not bad on the handling.
> I wonder about the 10 year deal, they better hope that most folks
lose the car before the end of the term.
> On the other hand when trying to turn over the floor plan, volume
is king, most dealership service departments ain't the kind of place
that really helps customer relations. That deal where they make the
techs slave against the clock don't do a lot for encouraging good
work. We get a fair share of late model work after the owner gets
tired of the run around especially on them Ford diesel trucks.
Fords stock will be much worse if they have to match a serious
warrantee program. We don't see much of them GMs, lot's of Dodges
though.
> MH
> ----- Original Message -----
> From: Jay Darst
> To: WanderlodgeForum@yahoogroups.com
> Sent: Wednesday, September 06, 2006 12:41 PM
> Subject: [WanderlodgeForum] General Motors announces 5 year /
100,000 mile powertrain warranty 0 deductable
>
>
> This is a bit off forum content, but I think its worthy of
noting.
>
> GM announced, about 20 minutes ago, that they now offer a 5
year /
> 100,000 mile warranty on all 2007 model vehicles.
>
> This warranty covers all 2007 brands and models, it is across
the
> board.
>
> For those of you who purchased a 2007 Yukon or Tahoe when they
first
> came out in Jan/Feb this year, you will be receiving a letter
> stating that your warranty has been extended.
>
> If you bought a GM Continous Protection Plan (GMPP), you will be
> receiving a partial refund for that cost, directly from GM!
>
> This is very big news for a company that has been experiencing
hard
> times (like Bluebird).
>
> When Hyundai was troubled with questionable quality, they
announced
> a 10 year / 100,000 warranty and now that is the BEST franchise
to
> have as their sales are very very good.
>
> Wander if Bluebird, known for their quality, should offer a
> powertrain warranty of 10 years / 500,000 miles? hmmmm that
might
> work :~}!
>
> Jay Darst, Owner/General Manager
> HPR Automotive Superstore
> Chrysler-Dodge-Jeep-Buick-Pontiac-GMC
> Sullivan, IL
> http://www.hprcars.com
> OH, and 85PT40
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

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[Non-text portions of this message have been removed]





[Non-text portions of this message have been removed]

[Gregory OConnor]

The car companies should look around and see that everyone has a new
car. All the programs 0%, 7 year finance and low interest rates put new
steel in every driveway. I was thinking about trading in my Vega or
the Maverick. I stopped in to look at a GeoMetro and asked the
salesRep about the Zero Interest plan they advertise. After running my
credit the finance manager handed me back the paperwork and said "We
have zero interest in selling you a car. WELL! I think I'll wait to
see the next round of "tell us what we need to do to get your
business". What will they do when they run out of new buyers? May be
the will then ask me to come back with my trade-in.

500 thousand mile powertrain warranty is a good thing to do to attract
confidence in product. This is something no one will ever use so it
should be a 1 million mile PTW. My brother buys a new Benz every 3 to
4 years I asked him why he always gets a Benz, he said "Damn cars last
forever". Rich people will repeat anything to justify a purchase.

Gregory O'Connor
94ptRomolandCa

[Jay Darst]

Got 26 years in this business, basically my working lifetime.

Seen alot of business owners come and go. Poor attitudes, closed
minds and "know it all" attiudes. Gets the best of 'em.

This thread is about the announcement made by GM regarding the
extension of their warranty. Has nothing to do with your opinion of
dealers.

Many of our Wanderlodge family drive GM vehicles or are considering
GM vehicles. This information is directed to them.

The End

JDarst

--- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
<MHOHNSTEIN@...> wrote:
>
> Hey man, I've been in service work all my life. Some of my
closest friends are in dealership service departments.
> There is little you can tell me about the reality of things, I'm
not a consumer. If you pay flat rate, that is a problem for the
tech making a decision to put in just a little more effort, or to
care just a little more. All he gets paid for is to beat the clock,
not to give a $%*#, and you pencil users know it. My hourly guys
can stay on the bench and not have to worry about fighting with the
service writer for their time. You know what I'm talking about, if
not maybe you need to spend a little time on the shop floor.
> For the record, my shop does heavy duty drive train work and
dealerships cannot compete with our pricing. We don't do any of
the "general automotive" repair that most of the after market relies
on.
> Most dealerships seem to have one or two golden boys who get the
cream and the rest of the crew gets handled.
> It's a system that is fraught with political BS for techs and
creates adversarial conditions on the shop floor. That's the way it
is up here, maybe your "superstore" is a little more enlightened but
I have my doubts. Just keeping up with the service bulletins for
all the various makes must be a daunting task. All I know is we are
at 80 and hour and most of the dealers are at 85 or 90.
> The extended warrantee has been used before, hell is wasn't that
long ago Mopar had 7years/70k, boy did we get a lot of mini vans
coming in with 75k miles and sorry owners.
> Change the oils and filters per recommendation and don't let the
kids drive the thing and most cars last pretty good.
> MH
> ----- Original Message -----
> From: Jay Darst
> To: WanderlodgeForum@yahoogroups.com
> Sent: Thursday, September 07, 2006 6:50 AM
> Subject: [WanderlodgeForum] Re: General Motors announces 5
year / 100,000 mile powertrain warranty 0 deductable
>
>
> Mike,
>
> Things are either different in your area than mine or they have
> changed drastically.
>
> Warranty work represents only 25% of my fixed operations, down
from
> 75%. We have increased our total service business over the past
ten
> years, 200%, so part of the reduction in warranty would be from
an
> increase in customers volunteering to come into my store, which
> exponentially increases the overall service business.
>
> My techs don't "slave" against the clock. They are paid on flat
> rate, which is a commission basis. A good tech will make more
money
> than a not so good tech. Good meaning experienced and trained.
It
> also protects the consumer as the tech is not paid by the hour
to
> fix a problem they didn't get right the first time. They fix
come-
> backs at no cost to the customer or the company.
>
> As far as Fords, agrees. They have their fair share of problems.
>
> As far as Dodge vs GM... In the 90's we would have a 65% Dodge /
35%
> GM warranty mix, with sales being about equal. Now we have 45%
> Dodge / 55% GM with chrysler products outselling GM products 2
to 1.
>
> Why do you suppose that is? Chrysler-Dodge-Jeep is owned and
> operated by Daimler, a German company. The same company that
owns
> DaimlerBenz(Mercedes Benz) owns DaimlerChrysler.
>
> In the OLD days, independant shops appeared to charge less for
same
> services that were performed at dealers. Brakes woul;d be 60% of
the
> cost of a dealer installed brake maintenance. Not so anymore.
>
> Dealers use a matrix to determine the labor RATE. We charge less
> than the local independant shops for this labor procedure, to
make
> up for the cost of the far superior brake linings we install. We
> gurantee our work and don't need the aggrevation of $15 brake
pads
> that squeek, dust terribly and wear out prematurely.
>
> Our service customers drive 30 miles and more to continue to
have
> their vehicles serviced by my team. Even with a repair facility
> within a mile of their home. They know what they are getting, we
> proved it to them during their warranty period, and they liked
it.
>
> Things have changed, dramatically, for dealers. Offer good
service
> at a fair, competetive price, provide service beyond the
> competition... OR GET OUT OF BUSINESS, which many are doing
because
> they just can't shift gears to this mentality.
>
> Soap box parked in driveway now...
>
> Jay Darst
> HPR Automotive Superstore
> Sales and GREAT service
> 85PT40 Wanderlodge Owner
> --- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
> <MHOHNSTEIN@> wrote:
> >
> > I remember when the General had 5 year 50k miles in the late
> 60's. My SS 396 325hp Chevelle got a water pump in Pendleton OR
for
> nada back in the day. They even covered the special high
> performance engines. I suspect it was hard on the bottom line,
they
> stopped it in '70 I think. I had rental Hyundai last month in
> Portland, it was Azura sedan with 9k on the clock. Their top of
the
> line piece, good looks, pretty fast, not bad on the handling.
> > I wonder about the 10 year deal, they better hope that most
folks
> lose the car before the end of the term.
> > On the other hand when trying to turn over the floor plan,
volume
> is king, most dealership service departments ain't the kind of
place
> that really helps customer relations. That deal where they make
the
> techs slave against the clock don't do a lot for encouraging
good
> work. We get a fair share of late model work after the owner
gets
> tired of the run around especially on them Ford diesel trucks.
> Fords stock will be much worse if they have to match a serious
> warrantee program. We don't see much of them GMs, lot's of
Dodges
> though.
> > MH
> > ----- Original Message -----
> > From: Jay Darst
> > To: WanderlodgeForum@yahoogroups.com
> > Sent: Wednesday, September 06, 2006 12:41 PM
> > Subject: [WanderlodgeForum] General Motors announces 5 year /
> 100,000 mile powertrain warranty 0 deductable
> >
> >
> > This is a bit off forum content, but I think its worthy of
> noting.
> >
> > GM announced, about 20 minutes ago, that they now offer a 5
> year /
> > 100,000 mile warranty on all 2007 model vehicles.
> >
> > This warranty covers all 2007 brands and models, it is across
> the
> > board.
> >
> > For those of you who purchased a 2007 Yukon or Tahoe when they
> first
> > came out in Jan/Feb this year, you will be receiving a letter
> > stating that your warranty has been extended.
> >
> > If you bought a GM Continous Protection Plan (GMPP), you will
be
> > receiving a partial refund for that cost, directly from GM!
> >
> > This is very big news for a company that has been experiencing
> hard
> > times (like Bluebird).
> >
> > When Hyundai was troubled with questionable quality, they
> announced
> > a 10 year / 100,000 warranty and now that is the BEST
franchise
> to
> > have as their sales are very very good.
> >
> > Wander if Bluebird, known for their quality, should offer a
> > powertrain warranty of 10 years / 500,000 miles? hmmmm that
> might
> > work :~}!
> >
> > Jay Darst, Owner/General Manager
> > HPR Automotive Superstore
> > Chrysler-Dodge-Jeep-Buick-Pontiac-GMC
> > Sullivan, IL
> > http://www.hprcars.com
> > OH, and 85PT40
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

[Gregory OConnor]

Got 30 years in the business as a paying customer basically since I
got a licensee to drive. Dealers are dealers their stereotype
reputation proceeds them. They only act different on the golf
course. Give me a 'closed minded - poor attitude - know it all' with
all the honesty their stereotype has proven to have any day.
The end

Gregory O'Connor
94ptRomolandCa--- In WanderlodgeForum@yahoogroups.com, "Jay Darst"
wrote:
>
> Got 26 years in this business, basically my working lifetime.
>
> Seen alot of business owners come and go. Poor attitudes, closed
> minds and "know it all" attiudes. Gets the best of 'em.
>
> This thread is about the announcement made by GM regarding the
> extension of their warranty. Has nothing to do with your opinion of
> dealers.
>
> Many of our Wanderlodge family drive GM vehicles or are considering
> GM vehicles. This information is directed to them.
>
> The End
>
> JDarst
>
> --- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
> <MHOHNSTEIN@> wrote:
> >
> > Hey man, I've been in service work all my life. Some of my
> closest friends are in dealership service departments.
> > There is little you can tell me about the reality of things, I'm
> not a consumer. If you pay flat rate, that is a problem for the
> tech making a decision to put in just a little more effort, or to
> care just a little more. All he gets paid for is to beat the clock,
> not to give a $%*#, and you pencil users know it. My hourly guys
> can stay on the bench and not have to worry about fighting with the
> service writer for their time. You know what I'm talking about, if
> not maybe you need to spend a little time on the shop floor.
> > For the record, my shop does heavy duty drive train work and
> dealerships cannot compete with our pricing. We don't do any of
> the "general automotive" repair that most of the after market
relies
> on.
> > Most dealerships seem to have one or two golden boys who get the
> cream and the rest of the crew gets handled.
> > It's a system that is fraught with political BS for techs and
> creates adversarial conditions on the shop floor. That's the way
it
> is up here, maybe your "superstore" is a little more enlightened
but
> I have my doubts. Just keeping up with the service bulletins for
> all the various makes must be a daunting task. All I know is we
are
> at 80 and hour and most of the dealers are at 85 or 90.
> > The extended warrantee has been used before, hell is wasn't that
> long ago Mopar had 7years/70k, boy did we get a lot of mini vans
> coming in with 75k miles and sorry owners.
> > Change the oils and filters per recommendation and don't let the
> kids drive the thing and most cars last pretty good.
> > MH
> > ----- Original Message -----
> > From: Jay Darst
> > To: WanderlodgeForum@yahoogroups.com
> > Sent: Thursday, September 07, 2006 6:50 AM
> > Subject: [WanderlodgeForum] Re: General Motors announces 5
> year / 100,000 mile powertrain warranty 0 deductable
> >
> >
> > Mike,
> >
> > Things are either different in your area than mine or they have
> > changed drastically.
> >
> > Warranty work represents only 25% of my fixed operations, down
> from
> > 75%. We have increased our total service business over the past
> ten
> > years, 200%, so part of the reduction in warranty would be from
> an
> > increase in customers volunteering to come into my store, which
> > exponentially increases the overall service business.
> >
> > My techs don't "slave" against the clock. They are paid on flat
> > rate, which is a commission basis. A good tech will make more
> money
> > than a not so good tech. Good meaning experienced and trained.
> It
> > also protects the consumer as the tech is not paid by the hour
> to
> > fix a problem they didn't get right the first time. They fix
> come-
> > backs at no cost to the customer or the company.
> >
> > As far as Fords, agrees. They have their fair share of problems.
> >
> > As far as Dodge vs GM... In the 90's we would have a 65%
Dodge /
> 35%
> > GM warranty mix, with sales being about equal. Now we have 45%
> > Dodge / 55% GM with chrysler products outselling GM products 2
> to 1.
> >
> > Why do you suppose that is? Chrysler-Dodge-Jeep is owned and
> > operated by Daimler, a German company. The same company that
> owns
> > DaimlerBenz(Mercedes Benz) owns DaimlerChrysler.
> >
> > In the OLD days, independant shops appeared to charge less for
> same
> > services that were performed at dealers. Brakes woul;d be 60%
of
> the
> > cost of a dealer installed brake maintenance. Not so anymore.
> >
> > Dealers use a matrix to determine the labor RATE. We charge
less
> > than the local independant shops for this labor procedure, to
> make
> > up for the cost of the far superior brake linings we install.
We
> > gurantee our work and don't need the aggrevation of $15 brake
> pads
> > that squeek, dust terribly and wear out prematurely.
> >
> > Our service customers drive 30 miles and more to continue to
> have
> > their vehicles serviced by my team. Even with a repair facility
> > within a mile of their home. They know what they are getting,
we
> > proved it to them during their warranty period, and they liked
> it.
> >
> > Things have changed, dramatically, for dealers. Offer good
> service
> > at a fair, competetive price, provide service beyond the
> > competition... OR GET OUT OF BUSINESS, which many are doing
> because
> > they just can't shift gears to this mentality.
> >
> > Soap box parked in driveway now...
> >
> > Jay Darst
> > HPR Automotive Superstore
> > Sales and GREAT service
> > 85PT40 Wanderlodge Owner
> > --- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
> > <MHOHNSTEIN@> wrote:
> > >
> > > I remember when the General had 5 year 50k miles in the late
> > 60's. My SS 396 325hp Chevelle got a water pump in Pendleton OR
> for
> > nada back in the day. They even covered the special high
> > performance engines. I suspect it was hard on the bottom line,
> they
> > stopped it in '70 I think. I had rental Hyundai last month in
> > Portland, it was Azura sedan with 9k on the clock. Their top of
> the
> > line piece, good looks, pretty fast, not bad on the handling.
> > > I wonder about the 10 year deal, they better hope that most
> folks
> > lose the car before the end of the term.
> > > On the other hand when trying to turn over the floor plan,
> volume
> > is king, most dealership service departments ain't the kind of
> place
> > that really helps customer relations. That deal where they make
> the
> > techs slave against the clock don't do a lot for encouraging
> good
> > work. We get a fair share of late model work after the owner
> gets
> > tired of the run around especially on them Ford diesel trucks.
> > Fords stock will be much worse if they have to match a serious
> > warrantee program. We don't see much of them GMs, lot's of
> Dodges
> > though.
> > > MH
> > > ----- Original Message -----
> > > From: Jay Darst
> > > To: WanderlodgeForum@yahoogroups.com
> > > Sent: Wednesday, September 06, 2006 12:41 PM
> > > Subject: [WanderlodgeForum] General Motors announces 5 year /
> > 100,000 mile powertrain warranty 0 deductable
> > >
> > >
> > > This is a bit off forum content, but I think its worthy of
> > noting.
> > >
> > > GM announced, about 20 minutes ago, that they now offer a 5
> > year /
> > > 100,000 mile warranty on all 2007 model vehicles.
> > >
> > > This warranty covers all 2007 brands and models, it is across
> > the
> > > board.
> > >
> > > For those of you who purchased a 2007 Yukon or Tahoe when
they
> > first
> > > came out in Jan/Feb this year, you will be receiving a letter
> > > stating that your warranty has been extended.
> > >
> > > If you bought a GM Continous Protection Plan (GMPP), you will
> be
> > > receiving a partial refund for that cost, directly from GM!
> > >
> > > This is very big news for a company that has been
experiencing
> > hard
> > > times (like Bluebird).
> > >
> > > When Hyundai was troubled with questionable quality, they
> > announced
> > > a 10 year / 100,000 warranty and now that is the BEST
> franchise
> > to
> > > have as their sales are very very good.
> > >
> > > Wander if Bluebird, known for their quality, should offer a
> > > powertrain warranty of 10 years / 500,000 miles? hmmmm that
> > might
> > > work :~}!
> > >
> > > Jay Darst, Owner/General Manager
> > > HPR Automotive Superstore
> > > Chrysler-Dodge-Jeep-Buick-Pontiac-GMC
> > > Sullivan, IL
> > > http://www.hprcars.com
> > > OH, and 85PT40
> > >
> > >
> > >
> > >
> > >
> > > [Non-text portions of this message have been removed]
> > >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>