Let's get serious

[rogerwwebb@...]

IMO, one of the bigger problems working on and repairing a BB is lack of
technical documentation -- drawings, manuals, diagnostic procedures, etc.
The small RV repair shop I use has a competent staff of individuals skilled
in electrical, mechanical and plumbing at $90 per hour rates. However, it is
common to spend more time determining the problem than fixing it. Calling
BB technical support can help, but that adds to the time. I believe my
coach is the only BB they see, which doesn't do much for building their
knowledge base.
I have tried taking my Bird to other (larger) RV repair centers and they
really are not interested in tackling anything that is not a standard SOB type
of problem. I believe the BB scares them, or it indicates a lack of skilled
technicians to diagnosis things.
One help would be for BB to publish what documentation is available for each
year of coach. For example, the electrical drawings recently mentioned on
this forum, or the air step diagnostic chart I got a few years ago. It would
be most beneficial if we knew what was available.
It would be grand if they could put everything online and accessible to
owners. I believe this would be more efficient than copying a set of drawings
to sell on request. Although someone in BB may think this is a money maker, I
believe paying $100-200 for a set of drawings is not really covering their
true cost. It may be covering the cost of the person doing the order taking,
copying and mailing, but I would argue that is not a very good use of labor.
Not to mention the length of time it takes to get the drawings to the
customer. That same person could digitize it once and BB could charge $20 for
copies and really make a little money while delighting us, the customer.
Roger Webb
91 WL
Cedar Rapids, IA




**************Start the year off right. Easy ways to stay in shape.
http://body.aol.com/fitness/winter-exerc...0000002489


[Non-text portions of this message have been removed]