Let's get serious

[brad barton]

Macy,
Appreciate the responses regarding better BB service.
I know it's difficult to compare coach factories, but...
When I owned an '86 Newell, I took it in to Miami, Oklahoma for service in 2004.
Some of the people who performed the factory maintenance on the coach actually
remembered the coach when it was first built. They showed me things only the
builders could know.
Assuming your most senior service personnel are more than just long-term
freeloaders, they are probably your most valuable resource. The people who knew
the Luce's character, generosity and commitment to excellence had to be
heartbroken over the compromises they were forced to make following the LBO's of
the past. Motivated, experienced people make a difference. Since Wanderlodge
owners pay extra for quality, I believe most owners would pay a few extra
dollars to have people of that caliber supervising their repairs and
maintenance. Brad Barton 00LXiDFWbbartonwx@...


To: WanderlodgeForum@...: macy@...: Mon, 7 Jan
2008 09:37:56 -0800Subject: [WanderlodgeForum] Re: Let's get serious




Lots of very good observations and points made on the topic of expertise
andcosts of getting things fixed. Our goal with factory service is to provide
afair labor rate that properly reflects the cost of doing business, the costof
skilled technicians, and making a fair and reasonable profit. My goal forthe
future is to set up more service only dealers so we have better
coveragethroughout the United States. A factory certified service dealer
however, is going to be required to havetheir technicians attend initial AND
reoccurring factory training, have afactory approved list of proper repair
tools, factory trained partstechnicians, and a minimum parts inventory. Having
met these requirementsthey will be added to a list of factory authorized service
centersauthorized to do warranty work as well as service work.I can think of no
better source of referrals for possible service centercandidates than all of you
with your experience traveling the country I amsure each of you have ideas of
who to invite and not invite to the family.I would appreciate and will seriously
consider all suggestions.THANKSMacyMacy Neshatiwww. completecoach.com
http://www.thelegacyreturns.com http://www.bluebirdcoachworks.comemail:
macy@...: 951 836 6525 Office: 951 684 9585 Fax: 951 684
20231863 Service CourtRiverside, CA 92507[Non-text portions of this message have
been removed]






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