Let's get serious

[Ross Rosano]

Although my Coach isn't Vintage it like most BBs will be out of
warranty soon. Soon I will be in the same boat as you have been,
many for decades, I too will be paying for the repairs that I can
not complete on my own. Many good points have been mentioned and I
would like to support what most of us wish, is a problem to be
corrected or repaired in as efficient a manner as humanly possible.
A readily available Technician assistance program within BB/CCW is of
most importance and I trust CCW is committed to such. What I seek in
addition is a Facility or the Factory, whom ever completes the work,
to stand behind their work, softening the inconvience, dissatifaction
and additional costs of having the job done again. My customers do
not expect to pay for "call backs" when they do occur.

I look forward to using any Company that earned my continued
business and respect. For this I am very willing to pay the market
rate, usually tip the Tech and passionately spread the word about my
experience.

Ross Rosano M-380 W000197
Cohasset, MA






--- In WanderlodgeForum@yahoogroups.com, "Macy Neshati"
wrote:
>
> Lots of very good observations and points made on the topic of
expertise and
> costs of getting things fixed. Our goal with factory service is to
provide a
> fair labor rate that properly reflects the cost of doing business,
the cost
> of skilled technicians, and making a fair and reasonable profit. My
goal for
> the future is to set up more service only dealers so we have better
coverage
> throughout the United States.
>
>
>
> A factory certified service dealer however, is going to be required
to have
> their technicians attend initial AND reoccurring factory training,
have a
> factory approved list of proper repair tools, factory trained parts
> technicians, and a minimum parts inventory. Having met these
requirements
> they will be added to a list of factory authorized service centers
> authorized to do warranty work as well as service work.
>
>
>
> I can think of no better source of referrals for possible service
center
> candidates than all of you with your experience traveling the
country I am
> sure each of you have ideas of who to invite and not invite to the
family.
>
>
>
> I would appreciate and will seriously consider all suggestions.
>
>
>
> THANKS
>
>
>
> Macy
>
> Macy Neshati
>
> www. completecoach.com http://www.thelegacyreturns.com
http://www.bluebirdcoachworks.com
>
> email: macy@...
>
> Cell: 951 836 6525 Office: 951 684 9585 Fax: 951 684 2023
>
> 1863 Service Court
>
> Riverside, CA 92507
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>