Let's get serious

[Gregory OConnor]

Who wants to drive art and look for the artist to remember the
relays and wires. Newell Key employees must have major job security.
I'm Glad BB are built from prints and have documentation.

MikeH, I must be way off the thinking of the 'have gots'. I even
think stuff like free birds nest camping is an overhead cost I would
not want my service invoice to participate and reflect. I'd rather
pay the fee or get comp'ed. Hotel rooms are free in Vegas for the
big losers.

GregoryO'Connor
94ptRomolandCa

--- In WanderlodgeForum@yahoogroups.com, brad barton
<bbartonwx@...> wrote:
>
>
> Macy,
> Appreciate the responses regarding better BB service.
> I know it's difficult to compare coach factories, but...
> When I owned an '86 Newell, I took it in to Miami, Oklahoma for
service in 2004. Some of the people who performed the factory
maintenance on the coach actually remembered the coach when it was
first built. They showed me things only the builders could know.
> Assuming your most senior service personnel are more than just
long-term freeloaders, they are probably your most valuable
resource. The people who knew the Luce's character, generosity and
commitment to excellence had to be heartbroken over the compromises
they were forced to make following the LBO's of the past.
Motivated, experienced people make a difference. Since Wanderlodge
owners pay extra for quality, I believe most owners would pay a few
extra dollars to have people of that caliber supervising their
repairs and maintenance. Brad Barton 00LXiDFWbbartonwx@...
>
>
> To: WanderlodgeForum@...: macy@...: Mon, 7 Jan 2008 09:37:56 -
0800Subject: [WanderlodgeForum] Re: Let's get serious
>
>
>
>
> Lots of very good observations and points made on the topic of
expertise andcosts of getting things fixed. Our goal with factory
service is to provide afair labor rate that properly reflects the
cost of doing business, the costof skilled technicians, and making a
fair and reasonable profit. My goal forthe future is to set up more
service only dealers so we have better coveragethroughout the United
States. A factory certified service dealer however, is going to be
required to havetheir technicians attend initial AND reoccurring
factory training, have afactory approved list of proper repair
tools, factory trained partstechnicians, and a minimum parts
inventory. Having met these requirementsthey will be added to a list
of factory authorized service centersauthorized to do warranty work
as well as service work.I can think of no better source of referrals
for possible service centercandidates than all of you with your
experience traveling the country I amsure each of you have ideas of
who to invite and not invite to the family.I would appreciate and
will seriously consider all suggestions.THANKSMacyMacy Neshatiwww.
completecoach.com http://www.thelegacyreturns.com
http://www.bluebirdcoachworks.comemail: macy@...: 951 836 6525 Office: 951
684 9585 Fax: 951 684 20231863 Service CourtRiverside, CA 92507[Non-
text portions of this message have been removed]
>
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> _________________________________________________________________
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