Let's get serious

[Ross Rosano]

Although my Coach isn't Vintage it like most BBs will be out of
warranty soon. Soon I will be in the same boat as you have been,
many for decades, I too will be paying for the repairs that I can
not complete on my own. Many good points have been mentioned and I
would like to support what most of us wish, is a problem to be
corrected or repaired in as efficient a manner as humanly possible.
A readily available Technician assistance program within BB/CCW is of
most importance and I trust CCW is committed to such. What I seek in
addition is a Facility or the Factory, whom ever completes the work,
to stand behind their work, softening the inconvience, dissatifaction
and additional costs of having the job done again. My customers do
not expect to pay for "call backs" when they do occur.

I look forward to using any Company that earned my continued
business and respect. For this I am very willing to pay the market
rate, usually tip the Tech and passionately spread the word about my
experience.

Ross Rosano M-380 W000197
Cohasset, MA






--- In WanderlodgeForum@yahoogroups.com, "Macy Neshati"
wrote:
>
> Lots of very good observations and points made on the topic of
expertise and
> costs of getting things fixed. Our goal with factory service is to
provide a
> fair labor rate that properly reflects the cost of doing business,
the cost
> of skilled technicians, and making a fair and reasonable profit. My
goal for
> the future is to set up more service only dealers so we have better
coverage
> throughout the United States.
>
>
>
> A factory certified service dealer however, is going to be required
to have
> their technicians attend initial AND reoccurring factory training,
have a
> factory approved list of proper repair tools, factory trained parts
> technicians, and a minimum parts inventory. Having met these
requirements
> they will be added to a list of factory authorized service centers
> authorized to do warranty work as well as service work.
>
>
>
> I can think of no better source of referrals for possible service
center
> candidates than all of you with your experience traveling the
country I am
> sure each of you have ideas of who to invite and not invite to the
family.
>
>
>
> I would appreciate and will seriously consider all suggestions.
>
>
>
> THANKS
>
>
>
> Macy
>
> Macy Neshati
>
> www. completecoach.com http://www.thelegacyreturns.com
http://www.bluebirdcoachworks.com
>
> email: macy@...
>
> Cell: 951 836 6525 Office: 951 684 9585 Fax: 951 684 2023
>
> 1863 Service Court
>
> Riverside, CA 92507
>
>
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

[Robert Britton]

Mike,
I was just thinking of Jeff Miller as being a factory certified
service dealer. Does he still have Miller Coach Works?

Robert Britton
87FC
Hollister, California

--- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
<MHOHNSTEIN@...> wrote:
>
> I can find Jeff, what do you need him for??
> MH
> ----- Original Message -----
> From: Robert Britton
> To: WanderlodgeForum@yahoogroups.com
> Sent: Monday, January 07, 2008 3:58 PM
> Subject: [WanderlodgeForum] Re: Let's get serious
>
>
> I'll put in a vote for Jeff Miller....is he still around?
>
> Robert Britton
> 87FC
> Hollister,California
>
> --- In WanderlodgeForum@yahoogroups.com, "Macy Neshati"
> wrote:
> >
> > Lots of very good observations and points made on the topic of
> expertise and
> > costs of getting things fixed. Our goal with factory service is
to
> provide a
> > fair labor rate that properly reflects the cost of doing
business,
> the cost
> > of skilled technicians, and making a fair and reasonable
profit. My
> goal for
> > the future is to set up more service only dealers so we have
better
> coverage
> > throughout the United States.
> >
> >
> >
> > A factory certified service dealer however, is going to be
required
> to have
> > their technicians attend initial AND reoccurring factory
training,
> have a
> > factory approved list of proper repair tools, factory trained
parts
> > technicians, and a minimum parts inventory. Having met these
> requirements
> > they will be added to a list of factory authorized service
centers
> > authorized to do warranty work as well as service work.
> >
> >
> >
> > I can think of no better source of referrals for possible
service
> center
> > candidates than all of you with your experience traveling the
> country I am
> > sure each of you have ideas of who to invite and not invite to
the
> family.
> >
> >
> >
> > I would appreciate and will seriously consider all suggestions.
> >
> >
> >
> > THANKS
> >
> >
> >
> > Macy
> >
> > Macy Neshati
> >
> > www. completecoach.com http://www.thelegacyreturns.com
> http://www.bluebirdcoachworks.com
> >
> > email: macy@
> >
> > Cell: 951 836 6525 Office: 951 684 9585 Fax: 951 684 2023
> >
> > 1863 Service Court
> >
> > Riverside, CA 92507
> >
> >
> >
> >
> >
> >
> >
> > [Non-text portions of this message have been removed]
> >
>
>
>
>
>
> [Non-text portions of this message have been removed]
>

[Gregory OConnor]

Who wants to drive art and look for the artist to remember the
relays and wires. Newell Key employees must have major job security.
I'm Glad BB are built from prints and have documentation.

MikeH, I must be way off the thinking of the 'have gots'. I even
think stuff like free birds nest camping is an overhead cost I would
not want my service invoice to participate and reflect. I'd rather
pay the fee or get comp'ed. Hotel rooms are free in Vegas for the
big losers.

GregoryO'Connor
94ptRomolandCa

--- In WanderlodgeForum@yahoogroups.com, brad barton
<bbartonwx@...> wrote:
>
>
> Macy,
> Appreciate the responses regarding better BB service.
> I know it's difficult to compare coach factories, but...
> When I owned an '86 Newell, I took it in to Miami, Oklahoma for
service in 2004. Some of the people who performed the factory
maintenance on the coach actually remembered the coach when it was
first built. They showed me things only the builders could know.
> Assuming your most senior service personnel are more than just
long-term freeloaders, they are probably your most valuable
resource. The people who knew the Luce's character, generosity and
commitment to excellence had to be heartbroken over the compromises
they were forced to make following the LBO's of the past.
Motivated, experienced people make a difference. Since Wanderlodge
owners pay extra for quality, I believe most owners would pay a few
extra dollars to have people of that caliber supervising their
repairs and maintenance. Brad Barton 00LXiDFWbbartonwx@...
>
>
> To: WanderlodgeForum@...: macy@...: Mon, 7 Jan 2008 09:37:56 -
0800Subject: [WanderlodgeForum] Re: Let's get serious
>
>
>
>
> Lots of very good observations and points made on the topic of
expertise andcosts of getting things fixed. Our goal with factory
service is to provide afair labor rate that properly reflects the
cost of doing business, the costof skilled technicians, and making a
fair and reasonable profit. My goal forthe future is to set up more
service only dealers so we have better coveragethroughout the United
States. A factory certified service dealer however, is going to be
required to havetheir technicians attend initial AND reoccurring
factory training, have afactory approved list of proper repair
tools, factory trained partstechnicians, and a minimum parts
inventory. Having met these requirementsthey will be added to a list
of factory authorized service centersauthorized to do warranty work
as well as service work.I can think of no better source of referrals
for possible service centercandidates than all of you with your
experience traveling the country I amsure each of you have ideas of
who to invite and not invite to the family.I would appreciate and
will seriously consider all suggestions.THANKSMacyMacy Neshatiwww.
completecoach.com http://www.thelegacyreturns.com
http://www.bluebirdcoachworks.comemail: macy@...: 951 836 6525 Office: 951
684 9585 Fax: 951 684 20231863 Service CourtRiverside, CA 92507[Non-
text portions of this message have been removed]
>
>
>
>
>
>
> _________________________________________________________________
> Put your friends on the big screen with Windows Vista® + Windows
Live™.
> http://www.microsoft.com/windows/shop/sp...fers.mspx?
ocid=TXT_TAGLM_CPC_MediaCtr_bigscreen_012008
>
> [Non-text portions of this message have been removed]
>

[Don Bradner]

I don't know about Jeff, but his website is down. That means that links to
things like the SP36 manual are now dead links.

Don Bradner
90 PT40 "Blue Thunder"
Eureka, CA - hoping to head south tomorrow if the incoming storm isn't as bad as
predicted.

On 1/8/2008 at 4:02 AM Robert Britton wrote:

>Mike,
>I was just thinking of Jeff Miller as being a factory certified
>service dealer. Does he still have Miller Coach Works?
>
>Robert Britton
>87FC
>Hollister, California
>
>--- In WanderlodgeForum@yahoogroups.com, "Mike Hohnstein"
><MHOHNSTEIN@...> wrote:
>>
>> I can find Jeff, what do you need him for??
>> MH
>> ----- Original Message -----
>> From: Robert Britton
>> To: WanderlodgeForum@yahoogroups.com
>> Sent: Monday, January 07, 2008 3:58 PM
>> Subject: [WanderlodgeForum] Re: Let's get serious
>>
>>
>> I'll put in a vote for Jeff Miller....is he still around?
>>
>> Robert Britton
>> 87FC
>> Hollister,California
>>
>> --- In WanderlodgeForum@yahoogroups.com, "Macy Neshati"
>> wrote:
>> >
>> > Lots of very good observations and points made on the topic of
>> expertise and
>> > costs of getting things fixed. Our goal with factory service is
>to
>> provide a
>> > fair labor rate that properly reflects the cost of doing
>business,
>> the cost
>> > of skilled technicians, and making a fair and reasonable
>profit. My
>> goal for
>> > the future is to set up more service only dealers so we have
>better
>> coverage
>> > throughout the United States.
>> >
>> >
>> >
>> > A factory certified service dealer however, is going to be
>required
>> to have
>> > their technicians attend initial AND reoccurring factory
>training,
>> have a
>> > factory approved list of proper repair tools, factory trained
>parts
>> > technicians, and a minimum parts inventory. Having met these
>> requirements
>> > they will be added to a list of factory authorized service
>centers
>> > authorized to do warranty work as well as service work.
>> >
>> >
>> >
>> > I can think of no better source of referrals for possible
>service
>> center
>> > candidates than all of you with your experience traveling the
>> country I am
>> > sure each of you have ideas of who to invite and not invite to
>the
>> family.
>> >
>> >
>> >
>> > I would appreciate and will seriously consider all suggestions.
>> >
>> >
>> >
>> > THANKS
>> >
>> >
>> >
>> > Macy
>> >
>> > Macy Neshati
>> >
>> > www. completecoach.com http://www.thelegacyreturns.com
>> http://www.bluebirdcoachworks.com
>> >
>> > email: macy@
>> >
>> > Cell: 951 836 6525 Office: 951 684 9585 Fax: 951 684 2023
>> >
>> > 1863 Service Court
>> >
>> > Riverside, CA 92507
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> > [Non-text portions of this message have been removed]
>> >
>>
>>
>>
>>
>>
>> [Non-text portions of this message have been removed]
>>
>
>
>
>
>
>Yahoo! Groups Links
>
>
>

[Dave Krolick]

At lakeland coach in Burnsville MN. We charge 90 per hr.No charge for est. We
will do the job per hr or by the job

Dave Krolick
lakeland coach co
952 890 5232
lakelandcoach@...


---------------------------------
Looking for last minute shopping deals? Find them fast with Yahoo! Search.

[Non-text portions of this message have been removed]

[Rick B]

Dave at Lakeland Coach did a remodel of our dinette and couch, as well
as handling a battery issue and other items for us. It was a pleasure
to do business with them and I would recommend them to anyone in the area.

- Rick
87FC35
Rochester, MN

--- In WanderlodgeForum@yahoogroups.com, Dave Krolick
wrote:
>
> At lakeland coach in Burnsville MN. We charge 90 per hr.No charge
for est. We will do the job per hr or by the job
>
> Dave Krolick
> lakeland coach co
> 952 890 5232
> lakelandcoach@...
>
>
> ---------------------------------
> Looking for last minute shopping deals? Find them fast with Yahoo!
Search.
>
> [Non-text portions of this message have been removed]
>